Amanda Morrison Email & Phone Number

Mount Uniacke, NS, CA

United States

• KEY RESPONSIBILITIES:
• Wrote and edited news content for multiple WordPress sites.
• Published and maintained content according to client needs.
• Oversaw content creation and quality control for over 50+ brands.
• Managed and trained a team of writers across multiple divisions
• Developed and implemented strategies for content growth and company expansion.

Michigan, United States

• KEY RESPONSIBILITES:
• Assisted with operating all non-financial aspects of running the content agency.
• Managed content, writer, and editor schedules to ensure the agency met deadlines.
• Handled communication and made critical decisions on behalf of the owner.
• Organized and categorized all digital assets, documents, spreadsheets, and files.
• Oversaw and addressed quality control for all content created by the agency.

Freelance

• KEY RESPONSIBILITIES:
• Crafted in-depth web articles, blogs, and posts to help clients achieve SEO goals.
• Ensured content adhered strictly to the provided Style Guide while engaging readers.
• Promoted to the premium team in late 2013 as a result of excellence.

• KEY RESPONSIBILITIES:
• Created detailed buying guides, product descriptions, and on-page copy for clients.
• Authored blog articles on a wide range of topics for shoppers seeking info.
• Adhered to SEO best practices to help ensure content visibility and effectiveness.
• Collaborated with editors and team members to refine content strategies.
• Promoted to the editing and management team in 2016.

• KEY RESPONSIBILITIES:
• As a Featured Contributor, wrote and edited articles about video games.
• Used Google Trends and other resources to identify content opportunities.
• Reported on game industry news, reviews, guides, and other industry topics.
• Adhered to SEO best practices aimed at attracting audiences to the content.
• Completed GameSkinny's Game Journalist Training Program twice.

• KEY RESPONSIBILITIES:
• Managed a team of US-based writers producing 150–300 articles per week.
• Monitored and adjusted workloads to best meet deadlines.
• Provided one-on-one and group feedback/coaching accordingly.
• Ensured each article was formatted to set templates and requirements.
• Edited each article for spelling, grammar, style, and similar standards.

• KEY RESPONSIBILITIES:
• Crafted engaging content and on-page copy for company websites.
• Worked closely with the owner on content creation and digital asset workflows.
• Conducted thorough research to ensure the creation of factually accurate content.
• Worked closely with the marketing team to develop targeted, effective content.
• Ensured consistent quality and tone across all written and digital content.

• KEY RESPONSIBILITIES:
• Answered incoming calls from telecom clients, addressing their concerns.
• Handled account changes, updates, financial arrangements, and billing questions.
• Sold, upsold, and cross-sold clients phone services and add-ons to meet quotas.
• Consistently maintained quality averages and service statistics at all times.
• Ranked within the top 10 percent of representatives just three months in.

Halifax, Nova Scotia, Canada

• KEY RESPONSIBILITIES:
• Addressed inbound customer inquiries, and questions via phone and email.
• Processed sales and customer orders for customers over the phone.
• Upsold and cross-sold suitable products tailored to the customer's needs.
• Verified prescription details received by fax, ensuring accuracy and compliance.
• Resolved customer issues and complaints efficiently, maintaining satisfaction.

Entrepreneurship & Business Management Internship Received training on all aspects of setting up and maintaining a business, from ideation to the creation of a business proposal and eventual deployment. Learned how to manage a business, engage in market research, seek out capital, and handle critical day-to-day needs, including securing a location. Learned.