Mandie Gadsby Email & Phone Number

Drighlington, GB

Halifax, West Yorkshire, United Kingdom

Responsible for creating a thriving Communications & Engagement Community, supporting circa 4000 colleagues within Retail Transformation.

Pudsey, West Yorkshire, United Kingdom

Leading a team of Programme Managers to deliver IT changes to cost/quality and deadlines within Connect & Telephony.

Leeds/Slough

Leading Continuous Improvement Matrix Programmes using Lean/Six Sigma Methodology* Implementation of improved Change Control Processes which are delivering additional revenues and profit * Improved Financial Reporting/Tracking/Monitoring to the board to understand the true costs and profitability of our ICT projects* Improved cycle time of invoicing.

Leeds, United Kingdom

Lead, inspire, motivate and improve the performance of the Enterprise Collections Team (63 FTE)* Reduced functional costs by 30% through automation of processes over a 2 year period* Reduced overdue debt by 49% during a 12 month achieved through a mixture of automation and prioritisation of the ledger, up-skilling and improving employee engagement*.

Leeds

Design and implementation of a new Collections Management System for our consumer customers. Enabling us to help our customers manage their spend and reduce our bad debt losses. Key Achievements:* Led a multi-million £ RFI/RFP* Implementation of a new system to manage unbilled usage delivering a £50 per customer debt reduction at disconnection * Improved.

Managing the acquisition process for Business customers; minimising bad debt losses whilst balancing credit with risk. Leading a team of 18 Credit Underwriters and 2 Team Leaders. Ensuring Service Level Agreements were met and good quality business acquisition decisions were made.Key Achievements:* Implementation of an automated credit vetting system for.

UK

Managing/leading a project to source, develop and deliver an online Identity Verification Portal for over 300 O2 Retail Stores and 250 Partner Stores. Key Achievements:* Success implementation of an online ID & Address Verification System* Implementation of MI and league tables to track consumer overdue debt by store/area/region* New audit process to check.