Mandie Withers Email & Phone Number

Charlotte, North Carolina Area

Scheduling appointments according to Physician orders including CT, MRI, Ultrasound, biopsies and specialty procedures with Physician practices and patients for the Charlotte marketResponsible for scheduling all procedures, registration activities, gathering and processing of patient demographic and insurance informationDelivering excellent customer service including all audits averaging at 99%Cross trained across multiple marketsPlanned and executed employee engagement activities for remote and office employeesDesigned and executed monthly department newsletterAssigned to two specialty scheduling task forcesExceeds scheduling metrics with minimal errors

Charlotte, North Carolina Area

Scheduling all appointments according to Physician orders, referrals and radiology services including CT, MRI, Ultrasound, Mammogram, Biopsy in a four Physician practiceLiaison between hospital system, Physicians and patients.Insurance pre-authorizations and benefitsAuditing orders for proper coding of CPT procedure codes and ICD-10 diagnosis codesTraining new hires on processes and proceduresTraining current employees of radiology process and insurance requirements

Charlotte, North Carolina Area

Facilitate recruiting process across multiple departments in the healthcare field in the greater Charlotte marketDetermined marketing strategy and campaigns for each job opportunities via Social Platforms, (ex. LinkedIn, Instagram, Facebook, and Twitter) and utilize tools for sourcing and developing candidate pipelines (Monster, Indeed).Ensured that all job postings are performance-based, descriptive, and reflective of culture and brand.Pre-screened and interviews candidates via phone and in personMet with department heads to understand talent wants and needs

Charlotte, North Carolina Area

Responsible for electronic lead development across 5 major brandsElectronic leads in the form of email, telephone, internet, and mobile messagingAchieved Colorado Sales License within 3 months of employmentMet and exceeded sales goals every month after completing trainingConsistently met quality assurance requirements related to customer response policiesRecognized for top performing new hire August, 2015

San Francisco Bay Area

Oversaw, managed and improved both sales and service BDC departments, which included one managers and eleven employeesCreated department, employee, lead and source tracking reports which lead to an increase of production reports and allowed both internal and external accountability.Implemented manager and employee bonus structures which defined daily and monthly production standards and also allowed individual and team goals to be set resulting in increased efficiency, customer contact and sales.Successfully increased lead conversion percentages by creating a lead management tracking stats, which allowed an overview of cost verse result of each vendor, allowing a decrease of expenses and increase in profit. Updated and modernized all aspects of customer contact for sales and service, including customer contact and follow up process, email templates, message timelines, scripts, and rebuttals to ensure consistency, increase results and customer satisfaction.Increased sales 30%n in 6 months and which surpassed monthly department goals. Incentives games and giveaways to sharpen employee skills while providing a fun and energetic competitive environment.Created weekly, monthly and event specific social media ads, email blasts and marketing campaigns.Formulated a check and balance system which allowed employees in various departments to communicate effectively while saving time and decreasing customer wait time

Oversaw 18 highline sales representatives for BMW, MINI, Lexus and Mercedes- Benz responsible for driving traffic to the sales department: by setting appointments for prospective customers through incoming phone calls, internet leads, unsold walk in customers and proactive leads (including Xtream, lease, loan and FS loan leads) resulted in increasing sales and market shareManaged two team leaders , one on-site trainer and three administrative assistants to ensure consistency with turn-over’s and reps including pipelines and performance reviewsOversaw training, objection handling and script usage improvements with all employeesSuccessfully increased lead conversion, dealer sales loyalty, lease return and pull ahead percentages.Lead daily staff meetings and brand specific daily reports

Charlotte, North Carolina Area

Developed and executed a proactive process to increase traffic, sales and retention by offering incentive opportunities to past and current customers creating sales opportunities Created portfolio process, scripts and incentives

Charlotte, North Carolina Area

Drove traffic to the dealership by assisting customers inquiring by telephone, internet inquires and past visits

Increased sales from an average of $2000 to an average of $11,000 and exceeded weekly quota with planned and executed weekly events attending to 30-1200 peopleSales analysis and reporting of sales including tracking and managing all social media outletsPlanned and executed events to increase sales and also partnering with vendors and sponsors to lower costManaged and tracked all social media and the distribution of print material