-Provide individual and group supervision to team of CCS Care Coordinators-Carry out clinical consultation-Review plans of care to ensure interventions to be strengths based and consumer centered-Authorize Medicaid billing units to enable service provision-Attend consumer team meetings as appropriate and able-Serve as vital member of CCS Operations team to regularly staff intakes, discuss and reorganize and/or implement policies and procedures to streamline work flow

-operate within SAMHSA (Substance Abuse and Mental Health Services Administration) grant to provide housing first, trauma informed services to chronically homeless individuals-collaborate with multiple agencies and entities to house chronically homeless individuals through permanent supportive housing programs- serve as bridge case manager to conduct outreach, engage, support and provide resources to individuals throughout the continuum of their application process - completing application, pending application, approval for housing, housing search and transition into independent, safe and stable living.-provide clinical consultation to case management staff working within harm reduction programming-conduct street outreach to locate individuals, discuss housing histories and provide potential resources.-provide crisis intervention as needed

Strong Families, Healthy Homes Program• Work closely with approximately 6 individuals/families on individual and family recovery goals• Provide intake and needs assessments• Perform weekly and/or bi-weekly home or community visits with all assigned clients• Document all face-to-face and collateral contacts in progress notes• Complete individual recovery plan within 30 days of intake and admission into program• Update all individual recovery plans on a monthly basis• Administer and update all program evaluation tools• Provide crisis stabilization with participants as needed• Assist in planning and implementing day programming and community activities • Facilitate mental health and education groups at MHA and at community partner locations• Collaborate with all providers involved in each participants care • Participate in committee and networking experiences as assigned by supervisor• Attend regular meetings, including weekly case consultation; individual/group supervision and all-staff meetings • Work on a multidisciplinary team including Peer Specialists and Interns

• Co-facilitated various groups with inpatient, partial hospitalization and intensive outpatient participants, including check in, check out, psychoeducation, activity and process. • Created and facilitated various psychoeducation group topics, such as coping skills, gratitude, self-care, vulnerability, acceptance and commitment therapy (ACT), dialectical behavior therapy (DBT), and cognitive behavioral therapy (CBT).• Attended National Eating Disorder Association Annual Conference in October 2016; created a brochure for ED program to distribute, manned the program table, providing information and resources to those attending.• Conducted psychosocial assessments and aided in treatment planning process• Documented all notes and data in Epic medical records system.• Provided new patient orientation materials and surveys.• Supervised meal and snack times to ensure meal plan compliance.• Attended weekly treatment team meetings to discuss patients with multi-disciplinary team.• Attended weekly individual and group supervision• Support patients and fellow staff as needed.

-Administer psychosocial and/or housing case management to clients according to WI AIDS/HIV Program Case Management Standards-Perform assessments/re-assessments, service planning, referrals, provide consultation, encouragement, guidance and any other relevant assistance-Regularly meet with clients to discuss any needs relating to housing, medical, dental, mental health, financial-Provide stable coverage at transitional living facility-Receive referrals for transitional living facility, as well as independent housing programs, move forward for processing by conducting assessments and intakes.-Conduct regular home visits to ensure housing stability-Network with landlords, community providers and community resources to better connect my clients to relevant referral sources-Attend trainings as able to gain further applicable knowledge in a variety of categories-Began case managing clients in the Green Bay/Appleton/Oshkosh area for our independent housing programs in June 2013, travelling to the area as required for home visits, inspections, assessments, etc.-Maintain understanding of HUD and Housing programs through the State of Wisconsin-Facilitate house meetings as well as workshops (budgeting, personal development) at transitional living facility-Accompany clients on medical, mental health and/or W-2 appointments as requested to serve as advocate and support-Collaborate with medical, mental health providers throughout the agency to meet wide array of client needs-Conduct Housing Quality Standards inspections on units for clients in our independent housing programs, as required by grant funding-Aid clients with applications for relevant benefits – Foodshare, BadgerCare Plus-Efficiently maintain client files and document all interactions or services and support provided within agency database, Provide Enterprise-Provide education as appropriate regarding HIV disease, treatment options, adherence and resources

Case ManagementAssist chronically homeless clients with job searching, resume building, housing searches and applications as well as coordinate any other care they may require.Volunteer ManagementSort through volunteer applications and contact to initiate orientation processOrient new volunteers in the general operation of the pantryProvide overall supervision of volunteers on dutyNutrition EducationProvide education and program coordination to increase the number of community members who receive information about healthy eating and access to food from the Pantry.Provide overall program support in client interaction and service.

-Introduce new employees to Voice Recognition Software through multiple presentations and demonstrations-Issue policy violations to trainees and other employees based on attendance and/or behavior-Provide direct coaching to assist in full grasp of captioning concepts-Delegate tasks and responsibilities to other members of team.-Serve as main point of contact for trainee upon initial employee until graduation to call floor-Function as liaison between supervisor and trainee in the transition between training and graduation-Correlate with other members of training department to effectively adapt training curriculum to better serve educational needs of trainees.

Caption calls for the deaf and hard of hearing using Voice Recognition software.