Use SQL and Python to analyze data, uncover insights, and create tools to help stakeholders understand Toast's global customer base of restaurants.Key accomplishments so far include:- Fully automated quarterly earnings data pull and prep using SQL and Python via Hex, minimizing time spent manually pulling and organizing data from ~5 work days to ~1-2 hrs, allowing myself and the team to spend more time on the story behind the data that we share with investors each quarter.- Pulled and analyzed data for Toast's quarterly Restaurant Trends Report (3 reports as of Q3 2024), driving traffic to the website and enabling Toast data to be mentioned and shared nationwide via external sources including American Public Media's Marketplace podcast and the New York Times.- Explored and integrated insights from 2 new-to-Toast data sources into the Restaurant Trends Report as of Q3 2024, allowing Toast and its audience to view and understand trends in both food item-level purchases and trends in wages across restaurant types.

Managed a team responsible for prepping, analyzing, and packaging data for the MBTA's Procurement team to help them make data-driven, impactful business decisions. Organized, designed, and created dashboards using Tableau Prep and Tableau, and led a team of business analysts with a focus on data availability and quality.Key accomplishments include:- Quickly (<2 months) learning Tableau basics and beginning to implement advanced techniques such as Level of Detail (LOD) calculations.- In under 6 months, developed 3 new dashboards based on stakeholder needs, including a data entry compliance dashboard that reduced errors in contract entry by contract administrators by 30% in 2 months.- In under 6 months, improved 5 existing dashboards by evaluating stakeholder needs and making adjustments, as well as improving the accuracy of the underlying calculations.- Developed team goals, 6-month roadmap, and KPIs to help foster a goal-oriented environment.

Developed and ran an operating model designed to increase internal Wayfair stakeholders in pursuit of selection growth. Uncovered insights at scale to ensure Wayfair had the complete eligible and desirable selection from Wayfair's existing supplier base.Key accomplishments include:- Identified and prioritized high-opportunity suppliers for product selection outreach using data from SQL and Tableau/Looker reports. Measured results and adjusted outreach strategy accordingly, eventually tripling team contribution to Wayfair's overall revenue from 2021 to 2022.- Worked on a global team to define the KPIs that the Selection Management team used to benchmark outreach performance and supplier addition activity. Defined the business and technical definitions of each KPI to make sure they were tracked correctly in the back end by the analytics and engineering teams for ultimate inclusion in an executive dashboard.- Scoped and developed an interim “scorecard” dashboard solution to help our supplier relationship managers view their individual suppliers’ assortment metrics, such as % of catalog on-site. Combined data from multiple sources and presented it in an easily digestible manner to non-analytical employees.- Drove brainstorming sessions with junior team members to improve processes and streamline operations, resulting in ~5hrs/week time saved per team member.

Worked with supplier, competitor, and product data to ensure Wayfair contains the widest selection possible for the home from its existing supplier base. Managed a team of offshore agents to outreach to existing Wayfair suppliers. Mobilized internal stakeholders in support of Selection growth.Responsibilities and achievements include:- Conducted focus groups and translated use cases into business requirements for internal dashboards. - Lead cross-functional working groups to generate buy-in from internal stakeholders and improve educational resources on Selection growth.- Managed a team of offshore agents responsible for ensuring suppliers had their full selection available on-site.

- Created content in the form of white papers, ebooks, blogs, and webinars to drive engagement and quality leads.- Worked with industry general managers, sales representatives, and marketing team to develop and execute integrated marketing campaigns.- Developed sales enablement and training content and implemented Highspot as a sales enablement platform.- Wrote account-based marketing outreach emails to drive sales.Planned, scheduled, and executed webinars with industry experts.- Worked with third-party advertisers to promote content to relevant audiences.

Developed and executed on DataRobot's nascent content strategy to support sales, demand generation, and brand awareness for DataRobot's products and services. Content types include webpage copy, blog posts, whitepapers, executive briefings, and email campaigns. Managed the company's Twitter, LinkedIn, and Google+ social media profiles, as well as the social media employee engagement program.Accomplishments include:- Planned and managed the execution of DataRobot's AI Wiki with a special focus on search engine optimization. After 2 months, the wiki accounted for over 5% of all datarobot.com web traffic.- Developed a content tone/voice guide for DataRobot's nascent brand personality.- Increased the company's social media following by 4% in one month after taking over from an external agency.- Developed white papers from content provided by subject matter experts, including overviews directed at outlining DataRobot's value proposition in sports analytics and marketing.- Developed collateral outlining DataRobot's value proposition for each industry vertical for the events team to distribute at conferences.- Planned, managed, and contributed to a content outreach initiative to business analyst personas that included webinars, infographics, white papers, blog posts, and more.

Wrote technical documentation for PayPal's white label mobile wallet platform. Interfaced with developers and product managers to clearly explain and document the software's purpose, functionality, and implementation.This job required me to thoroughly research and understand complicated technical details and explain them in a way that makes sense to someone who has never looked at the Paydiant product before. I worked with people across the organization to understand complex problems and determine the best way to present them to Paydiant's clients.Responsibilities and accomplishments:- Completely overhauled the Paydiant mobile wallet platform's Javadocs with a focus on clarity and brevity.- Improved the UI and content organization of the PayPal Here customer-facing documentation.- Wrote copy for Paydiant's customer-facing developer resources and documentation landing pages.- Wrote markdown and used Pandoc to convert it to a clean, readable PDF format for distribution to customers.- Worked with the business analytics team to provide reports to Paydiant's issuing partners about their customers' mobile wallet usage.- Conceptualized and developed new documentation resources to further improve Paydiant developers' customer experience.- Managed the lifecycle and completion of both long-term projects and short-term recurring tasks in accordance with a tight publication schedule.

Managed a staff of 50+ freelance writers and editors to plan, write, design, print, and distribute the monthly RIT Reporter Magazine. Managed budget, advocated on behalf of the magazine to RIT administration, advised copy staff, directed (and wrote!) content, and acted as chief problem-solver.

Wrote articles about current on-campus or global issues, primarily in the Features and Views sections of the magazine. Produced engaging, relevant content on strict deadlines. Worked with the art department to ensure consistency of theme and message across mediums.

Scheduled and facilitated the monthly production of a 32-page, fully student-produced magazine from article conception to issue distribution. Worked closely with art staff, editorial staff, and writers in order to produce intriguing, relevant, original, and contemporary content. Edited all articles for factual accuracy, structure, content, and adherence to AP Style.

Generated ideas for articles that are interesting and relevant to the student population at Rochester Institute of Technology. Assigned stories to and mentored the writing staff, contacted sources, communicated with the art staff about the focus of each article, and edited final articles.Accomplishments include:1. Society of Photojournalism's Mark of Excellence: Best Student Magazine at a Large University award for the November 2015 issue2. Successful advancement of two regular Features writers to executive board positions at the magazine

Edited all articles published both in print and online for style, flow, grammar, and AP Style. Worked with the section editors and managing editors in order to meet weekly and monthly deadlines.

Managed and processed digital assets, including photos, artwork, and videos, for usein McGraw-Hill Education products and services. Worked on a team to make strictdeadlines and ensure all assets hold up to the standards of McGraw-Hill Education.

Served as an extra resource and provided course help to students taking Professional and Technical Writing (MAAT-302). Held office hours, lead group discussions, and assisted the professor with lectures and course materials.

Helped develop and execute a communication plan for Jobs for the Future‘s NatureWORKS website, which included website content, social media, and graphic communication. Researched and wrote blog posts pertaining to jobs and advances in green infrastructure and designed supplemental image content using Adobe Illustrator and Photoshop.

Managed and worked with a team of students to promote RIT's Finance and Administration department through Facebook, Twitter, and Instagram accounts, as well as the blog. Coordinated with subject matter experts across F&A to develop, share, and respond to compelling content and dialogue. Collaborated with other internal organizations to provide feedback from the online community and to represent F&A in a professional manner.Accomplishments include:1. Increased following across all social media platforms (including Facebook, Twitter, Instagram, and Tumblr) by 67 percent without the use of promoted posts2. Successfully organized, promoted, and moderated the university's first Reddit Ask Me Anything event with RIT President William Destler

Answered phones and organized patient information, helped check out patients, kept track of inventory, and assisted the compounding pharmacist by filling prescriptions.

Supervised the training of new members of the McDonald's crew, making sure they understood and followed all the correct procedures in regular crew member activities such as preparing food, serving customers, and maintaining cleanliness throughout the restaurant.