Mandip Gill Email & Phone Number

United Kingdom

London Area, United Kingdom

Key Account Manager - implementing our service across the business.Training staff /teams /brands on our service, increasing their knowledge and confidence to promote the service to customers.Increasing the revenue generated in line with the hit rate.

I am an independent skincare ambassador for Tropic Skincare. The fastest growing skincare brand in the UK.They provide organic, natural and vegan skincare products, made in the UK.

Uxbridge

Optimized the overall customer experience, carrying out analysis to simplify the customer journey and identify any underlying issues. Led a team of customer service representatives and Account Managers providing training and guidance to ensure exceptional service was delivered at all times.Managed the effectiveness and service levels provided by the Customer Service Team to ensure we were delivering an outstanding service at all times.Building a team who value what they do and feel valued for what they do.Worked with internal departments to improve overall business processes to reduce errors.Increased client satisfaction by improving methods of interaction with the business.

London Area, United Kingdom

Client Relationship ManagerMaintain and grow revenue streams from assigned client accounts.Ensure clients receive products and services to agreed standards of quality.Identify new business development opportunities across new sectors.

Ealing, Heathrow And Surrounding Areas

Managing a portfolio of diverse HNW, Business and Corporate clients.Building relationships with Key Business Introducers to acquire new clients and drive business development.Growing key areas of my business and the income generated from my portfolio.Managing client relationships to build retention, loyalty and Client engagement.Promoting and driving digital adoption.Data analytics to set goals and drive performance.Training and Implementing new policies, procedures and processes across the team.Portfolio management using Salesforce CRM.

Actively manage a portfolio of HNW clients, addressing their immediate and future financial needs.Identified opportunities to maximise product adoption and business servicesBuilt and maintained quality relationships with clients and referred clients to Financial Planning AdvisorsAcquired new clients to drive acquisition and growth

Completed Business account opening for UK and International clients, promoted HSBC's commercial products and services to drive growth.Identified opportunities to promote products and services. Dealt with all client business enquries from all channels, to build and enhance their commercial relationship.

Watford, United Kingdom

Provided personal and business banking services to customers, resolved customer queries and complaints to the highest level.Identified new business opportunities for Financial Planning and provided Mortgage quotations.Trained new colleagues on processes and procedures.