Client: Private Research UniversityRole: Cyber Security Transformation Program Manager - Central PMOManaged all technical internal program processes and reporting mechanisms under the Central PMO for a complex cybersecurity transformation program with multiple client stakeholders and 3 EY service lines. Owned and facilitated the Program Benefits/Metrics deliverable and realization management.Supporting 15 active projects within the program by managing internal project management processes and guidelines such as RAID log submissions, project status reports, and project plans within Smartsheet. Developed and maintained SharePoint website for all documentation management, storage, and note taking enabling easy access to all stakeholders, including a page dedicated to monitoring the project level OKR’s. Managed recurring stand-ups and project review sessions with the PMs every Friday to prep for the Monday program control meeting.

Facilitate complex programs/projects for data initiatives to manage one centralized database of all Providence providers with accurate and robust information that supplies provider data to contact centers, online directories, and other downstream applications. Manage project tasks, identify priorities, and recommend process improvements to enhance how patients search and match with the right providers across eight Western regions for their needs and preferences through phone and digital channels. Track projects on Azure DevOps Server and SharePoint. Coordinate reporting for the Providence digital, marketing, and communication teams.Executed an enterprise provider directory of 16,000 providers to power the Find-a-Doctor tool to currently working with the digital teams to deliver the Provider Searchability web application feature by utilizing third-party API calls via UI frontend to enable an optimized experience for patients to match with healthcare providers through location and health profile.Applied data to evaluate and influence provider profile requirements to all regional stakeholders across the organization involved in managing profilesSynthesized proposed solutions to the provider onboarding process while taking environmental structural influences into account Employed a robust process for monitoring progress and engaged team members to drive achievement of project objectives/ milestonesFacilitated the acquisition of St. Joseph Health by adding 6,000 providers to the directory after a data system merge; analyzed data, conducted quality assurance testing and worked with APIs to retrieve and reassign provider dataReceived industry recognition and won Digital Health Award for Best Online Physician Directories in 2020

Volunteer

Provide case management and discharge planning services as the unit’s parent support specialist; create crisis plans to connect families with community healthcare and behavioral resources. Facilitate up to eight admissions daily from local emergency rooms; communicate with pediatric teams to assess presenting symptoms and evaluate risk. Coordinate admissions from Children’s ER; coordinate ER evaluations, oversee behavior management and direct security in cases of aggressive behavior to maintain patient safety. Function as a unit coach and teach coping, distress tolerance, and social and emotional regulation skills to unit patients. Use Epic electronic health records software and Continuous Improvement Software (CIS).♣ Recognized by ER social worker for calmly and effectively providing interventions, explaining safety and child protective plans (CPP) and collaborating with healthcare teams to ensure optimal discharge plans♣ Took on a special project to ensure monthly manager check-in meetings are effective and focused; built the Heart Tree Star method to uncover staff motivations and establish tangible growth plans♣ Serve on the Purple Team to support and calm aggressive or dangerous behavior throughout the hospital

Learned about available treatments for diabetes within the local healthcare system and observed patients receiving diabetes-related care for issues, including foot ulcers. Handled test tubes for women undergoing testing for gestational diabetes.

Greeted patients, provided administrative assistance and managed the office of a rheumatology doctor in private practice. Scheduled patients with Amazing Charts electronic health record (EHR) software. Streamlined clerical functions, including the filing system, to improve office organization and efficiency.