● Salesforce Advanced Administration: - Overseeing Salesforce Org as System Analyst, interacting with multiple Company Departments to gather requirements, understanding System needs, from Business/Technical perspective to provide enhancements, functionality and overall automation- Developed over hundred of Custom Reports Types by utilizing relationship Objects and Lookup fields, to accomplish better accuracy in Report Data, and Administration of multiple Company-wide Dashboards- Customizing workflow rules, to provide better automation; field updates, email alerts, workflow relationships with Triggers and setting up approval Processes for multiple Custom Objects. ● Assisting Salesforce Admin co-worker in User support/troubleshooting of 450 Company users, via Help-Desk Ticketing. ● Salesforce Developer QA/Audit:- Provide Front and Back-End information to team of SFDC Developers about current processes or new procedures that will improve system automation- Assisting Developers' Team on gathering information about bugs or blockers, utilizing User-side perspective and escalating user requests when code enhancements are needed● SQL Server: running queries to pull and gather data to update/delete existing data from Salesforce. Providing Excel reports/files to management if requested.

● Salesforce Administration: - Customizing and managing over 40 profiles; by modifying Layouts across multiple Objects, restricting Field-access, defining Role Hierarchies, Territory Assignments, sharing rules, and customizing Permission Sets per User/Department requests- Setting up custom fields and custom formula fields- Utilizing Developer Console to run SOQL Queries, and Workbench to retrieve Salesforce data- Managing/manipulating huge data sets utilizing DataLoader for: updating, inserting and Deleting Salesforce Data. - Assisting Web-Developers in providing Salesforce Data (Apex Controllers, Visualforce Pages, Static resources), and how they should be retrieved/display in Websites connected to Salesforce via iframes. - Customizing Web-To-Lead forms, to implement in Company websites. ● Salesforce Integration Software: - DocuSign: Develop/create custom tags that integrate to Salesforce platform. - RingDNA: customize Call Flows, assign Queues, create smart campaign numbers, assign to campaigns and Leads in Salesforce. - Getfeedback.com: create surveys that integrate to Salesforce objects/fields: Contacts, Opportunities, Cases, Reviews, etc. - Salesforce AppExchange Apps: SMS Magic, SDocs Generation, Pardot, Ortoo-Email-to-anything● SEO and Website Optimization: maintain and update websites as per Management requests (images, links, content). Increased our New/Returning Users in our main website: https://www.macapartments.com, by 27% in 2018 comparing to 2017 and 2016, by providing new strategies, implementing better/new ranking keywords, meta tags, better/new content.

● Yardi Systems Administrator: creating and updating users, profiles, permissions. Updating/troubleshooting entry data, per support tickets ● SafeRent Corelogic Administrator: creating, updating and deleting users. Assigning to account properties and permissions for Credit Screen processes. Screening applicants, businesses, corporations, set up screen settings, decision points, CrimSAFE. ● Entrata - Property Solutions Administrator: full administration, integrated to Yardi Systems. Updating floor plans, images, property details, unit details, payments. Creating, updating and deleting users, permissions, profiles, views.

● Excel 2013 Certification: Introduction to Relative and Absolute cell references, perform calculations with formulas and functions, Lookups, trial and error, formatting, variety of graphs and charts, PivotTables, working with multiple worksheets, creating and runing Macros, security features.● Microcomputer Hardware A+ Certification - TestOut LabSim: All about motherboards: Cases and Form Factors, Power supplies, Processors, Memories, BIOS, Expansion Cards, Cooling Systems, Protection and Safety, supporting Processors and upgrading memory, supporting Hard Drives and storage devices, printing configuration: network printing, management and maintenance, Networking: types, devices and cables, supporting Notebooks, setting up a network. ● Access 2013 Certification: Creating Databases, Tables, importing and exporting data to Access Database, creating and running queries, sorting and filtering data, creating custom forms, and reports via Wizards.

For the past three Summers: 2013 - 2014 - 2015● Instructed Adult students on basic computer skills and components as well as explained basic terminology● Explained and trained students about the process of handling data, create files and folders to store information, personal information, and photos● Provided an overview to students on how to use MS Word and other Office Programs (power point) and computer applications.● Assisted with the creation of personal e-mails and reviewed the procedure of sharing information through e-mail

● Cognos Administration: Allow, update, deny and remove access for DVU Personnel to our Cognos Environment; assign them to specific groups and enable tabs, queries and reports.● Splunk Analyst: Monitor Log Information Data along all the DVU Systems; utilization of Search Processing Language (SPL) to find information from raw data and create Dashboards, reports and alerts of the information● Assistant Help-Desk of the BI & Data Warehouse Team: solve tickets in a daily basis, use of Remedy BMC Software (Ticketing System) to maintain records and control of processes for future scalation if higher level administration is required

● Support and maintain in-house computer systems and peripherals● Accurately document instances of a daily basis of failure, repair, installation and troubleshoot of hardware and software issues (tickets: Zendesk)● Support development and implementation of new computer projects and installations (deployment of windows images and setting up new equipped classrooms)● Monitor servers up and running, assign professors through the network to specific groups, share folders within the network

● Diagnose, repair, maintain, install and configure software and hardware systems while ensuring optimal work station performance● Troubleshoot computer problems and provide end-user training and assistance● Receive and respond to incoming calls regarding assistance with PC problems● Actively charge of Active Directory (resetting Students’ IDs) sharing and assigning folders to specific groups within the network● Accurately document help desk tickets using Spiceworks to report hardware and software failure, repair, installation, and troubleshooting● Responsible for troubleshooting printer issues including paper jams, call service errors, resets, and replacement of toners ● Tutoring (Database, Algebra/Pre-Algebra courses and CIS relevant courses)