Michael Andrews

Michael Andrews Email and Phone Number

Chief of Staff | Chief Officer - Go To Market @ Sabio
London, GB
Michael Andrews's Location
London, England, United Kingdom, United Kingdom
Michael Andrews's Contact Details

Michael Andrews work email

Michael Andrews personal email

About Michael Andrews

Sabio believes that customer experience should be brilliant. We help organisations use technology to create efficiency and engaging experiences for their customers and employees. Sabio provide practical advice and guidance, professional services and ongoing service optimisation. We specialise in maximising the value that our clients obtain from vendor technologies such as Amazon, Avaya, Genesys, Google, Nuance, Salesforce.com, Twilio and Verint. We are proud to work with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, deVolksbank, DHL, Endessa, Essent, HomeServe, Intelcia, Liverpool Victoria, Marks and Spencer, Saga, Telefónica, Think Money, Transcom, Vodafone.

Michael Andrews's Current Company Details
Sabio

Sabio

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Chief of Staff | Chief Officer - Go To Market
London, GB
Website:
sabio.co.uk
Employees:
665
Michael Andrews Work Experience Details
  • Sabio
    Chief Of Staff | Chief Officer - Go To Market
    Sabio
    London, Gb
  • Sabio
    Chief Officer - Go To Market
    Sabio Jan 2023 - Present
    London, England, United Kingdom
    Board member and responsible for:- Strategy development and execution- Marketing- Specialist presales consulting- Customer experience consulting- Coordination of partner management- Sabio product development and innovation
  • Sabio
    Chief Of Staff / Svp Strategy
    Sabio Oct 2020 - Jan 2023
    London, England, United Kingdom
    Chief of Staff to CEOResponsible for:- Developing and executing Sabio strategy- Leading Strategic PMO and Business Transformation- Supporting investment and M&A activity
  • Sabio
    Vp Commercial Strategy
    Sabio May 2018 - Oct 2020
    London, United Kingdom
    Responsible across Sabio Group for:- Leading the strategic development and ongoing management of the solution portfolio- Development of the Alliance and Partner strategy- Marketing and Analyst Relations
  • Sabio
    Vp Go To Market
    Sabio Jul 2016 - May 2018
    London, United Kingdom
    Responsible for Sabio's Go To Market business functions including presales, product management and marketing.
  • Sabio
    Head Of Presales
    Sabio Nov 2013 - Jul 2016
    London
    Responsible for managing all presales consulting activity across Sabios' Digital and Assisted Customer Services portfolio including Avaya, Verint, Kana and Sabio software. Manages the team of Product Specialists/ Product Managers who define Sabio's product portfolio. Accountable for providing efficient, differentiating sales consultancy to drive long-term profitable growth and outstanding levels of Customer Service.
  • Sabio Ltd
    Head Of Workforce Optimisation Practice
    Sabio Ltd Sep 2006 - Nov 2013
    London, United Kingdom
    Workforce Optimisation is the combination of all people mangement processes applied in a contact centre. My role is to lead the team specialising in Workforce Optimisation consulting and technology for Sabio. My core technology and business process experience includes Workforce Management, Quality Monitoring, Performance Management, eLearning and Contact Recording.
  • Witness Systems
    Channel Sales Manager
    Witness Systems May 2005 - Sep 2006
    Leatherhead
    Witness Systems acquired Blue Pumpkin and Optimis Ltd.
  • Witness Systems
    Channel Sales Manager (Optimis Ltd)
    Witness Systems Apr 2004 - Jun 2005
    Blue Pumpkin Software UK Ltd went through a management buyout resulting in the new privately owned company Optimis Ltd
  • Witness Systems
    Pre-Sales Consultant (Blue Pumpkin Software Ltd)
    Witness Systems Dec 2001 - Apr 2004
    EMEA Business consulting to assist new business sales team.
  • Thales
    Contact Centre Product Marketing Manager
    Thales Apr 1999 - Dec 2001
    Hedge End, Hampshire, United Kingdom
    Racal Recorders was acquired by Thales and the company renamed.
  • Thales
    Presales Consultant (Racal Recorders Inc)
    Thales Apr 1998 - Apr 1999
    Herndon, Virginia
  • Thales
    Software Design Engineer (Racal Recorders Ltd)
    Thales Sep 1996 - Apr 1998
    Hythe, Hampshire, United Kingdom

Michael Andrews Skills

Contact Centers Workforce Management Avaya Telecommunications Call Centers Telephony Unified Communications Ivr Solution Selling Cti Pre Sales Acd Business Process Management Sip Call Logging Managed Services Call Center Wfo Avaya Technologies Saas Professional Services Service Delivery Customer Experience Voip Genesys Team Leadership Channel Partners Leadership Outsourcing Performance Management Crm Cloud Computing Consulting Product Management Team Management Integration Voice Over Ip

Michael Andrews Education Details

Frequently Asked Questions about Michael Andrews

What company does Michael Andrews work for?

Michael Andrews works for Sabio

What is Michael Andrews's role at the current company?

Michael Andrews's current role is Chief of Staff | Chief Officer - Go To Market.

What is Michael Andrews's email address?

Michael Andrews's email address is ma****@****ail.com

What schools did Michael Andrews attend?

Michael Andrews attended University Of York, Royal Grammer School High Wycombe.

What are some of Michael Andrews's interests?

Michael Andrews has interest in Children.

What skills is Michael Andrews known for?

Michael Andrews has skills like Contact Centers, Workforce Management, Avaya, Telecommunications, Call Centers, Telephony, Unified Communications, Ivr, Solution Selling, Cti, Pre Sales, Acd.

Who are Michael Andrews's colleagues?

Michael Andrews's colleagues are Ameera Regal, Vlad Ng, Pratyush Yadav, Mehdi Pertuizet, Nadja Janjic, Edward Bradley, Jonathan Pretorius.

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