• Process video relay calls including personal calls, general informational calls, business, and conference calls

• Coordinated details for all interpreters during a company-wide merger between LUNA Language Services and GLOBO comprising seven individual workstream operations.

• Supported maintaining ISO certification by tracking and monitoring annual goals and performing internal audits• Responded to clients and interpreters when feedback is received, provide solutions and follow through to ensure client satisfaction • Created a policy manual that outlined expectations for contract interpreters• Compiled and analyzed monthly metrics for the department• Oversaw a team of approximately 10 through monthly check in meetings, and completion of annual performance reviews• Mentored local interpreting training program students through observation, video practice, and actual interpreting assignments

• Project coordinator during the the merger between a local language services provider and a company with nation-wide presence, responsible for seven different workstream integrations • Interpret community assignments, including legal proceedings, public ceremonies, medical appointments, conferences, and business meetings