Mandy Archer Email & Phone Number

Tasmania, Australia

Hobart, Tasmania, Australia

Hobart

Responsible for the quality implementation of all changes and upgrade projects for our team including Test management, Change management, Release management into the Production environment.

Responsible for ensuring our team's changes are tested according to Hydro change standards. Ensure changes are raised, completed, approved and moved through environments to Production. Act as a Test Manager for SAP upgrade projects and maintain HP ALM for upgrade projects.

Hobart

Manage a team of System Administrators, Technical Specialists and Business Analysts to maintain Hydro Tas core applications. Budget preparation and adherence; client relationship management, staff hire/fire/performance management, project management of system upgrades, external supplier management, stakeholder management, test management, system and user documentation, implementation of ITIL processes and change and release management, integration of systems and improvement of error handling and reporting. Implementation of Microsoft Reporting Services

Hobart

Visit client sites, perform analysis on areas for improvement and demonstrate where solutions could support business process improvement. Provide tender responses to the Utility sector for Asset Management solutions.

Provided business analysis for a project to implement an Asset Management Information System including developement of an Asset ID standard across multiple systems, including an asset breakdown structure and ensuring successful integration with other systems.

Hobart

Manage implementation of new core Banking Systems(loans, teller, CRS) and a new Data Centre - big bang!Implementation of client/server architecture from green screens/mainframe.Manage Year 2000 project for IT Systems.

Hobart

Establish new centralised call centre for all incoming and outbound sales calls. Recruited and established training program for staff including call scripts, negotiated 8am-8pm working hours. Achieved sales targets for insurance, loans, investments.

Devonport, Tasmania, Australia

Managing Devonport Branch of Teachers Police & Nurses Credit Union then Connect Credit Union.Responsible for achieving monthly sales and budget targets including home loans, personal loans, savings products, insurance. Responsible for Client liaison, complaint resolution as well as staff performance management. Consistently achieved or exceeded sales targets reflecting the high standard of client satisfaction with the services provided.

Devonport, Tasmania, Australia

Responsible for Consumer and Housing Loan Applications and approving within my Delegation Limit.

Burnie, Tasmania, Australia

Progressed through the positions listed initially with Launceston Savings Investment & Building Society which became Tasmanian Permanent Building Society then Tasmania Bank then Trust Bank. Responsibilities included: Cash handling, client service, staff supervision, client account management, insurance sales, budget achievement, staff training, taking personal and home loan applications and approving within my Delegated Lending Authority.