- Office Coordinator for independent group benefits broker, all general office duties- Liaised with variety of major group insurance providers, with respect to client inquiries- Comprised quarterly company claim report, annual company performance reports in preparation for contract renewals- Extensive group benefits contract knowledge, and advanced communication capabilities with clients and colleaugues

- Reviewed and analyzed medical, financial and personal history to classify insurability for group benefit applicants- Interacted daily with external and internal clients, including service representatives, account executives, and advisers via email, phone, and in-person communication- Extensive administration strengths and experience, superior multi-tasking and organizational skills- Active team player

- First point of contact for building and facility inquiries, including building access, departmental moves, security, parking and environmental systems- Presented new hire orientation alongside HR educating new hires on building procedures, and operating systems- Prioritized internal building requests and issues, created work orders for appropriate contractors and engineers, and completed necessary follow-up, ensuring resolution

- Handled phone and email inquiries within high volume call centre for group RRSP and Retirement services inquiries- Variety of administrative and support functions for group RRSP department during peak season- Corresponded and worked closely with research and development teams in an effort to resolve client inquiries and concerns