Mandy Benedix Email & Phone Number

Baltimore, Maryland, United States

Middle River, Maryland, United States

* Establish and implement plans to build sales while expanding Chick-fil-A Martin Plaza’s community outreach. * Plan and execute special events both inside/outside of the store, manage all donation requests and fulfillment while establishing relationships in the community to grow sales via catering or onsite delivery. * Oversee all social media accounts and utilize to grow sales and brand recognition. * Proactively follow all Chick-fil-A national marketing plans and fully integrate into the store's quarterly and annual plans while taking full responsibility for the overall local marketing plan and execution which includes: creating/purchasing all marketing materials, coupons, catering supplies, and sampling schedule. * Attend, represent, and act as a brand ambassador for Chick-fil-A both locally and regionally.

Balitimore Center Stage Theater, Baltimore Md

* Responsible for all patron contact from the point-of-sale through attendance, and supported the Marketing Department in all sales promotions, ticketing system and Tessitura-related efforts.* Oversaw Box Office duties including but not limited to: Print all will-call tickets and mailing of tickets throughout the season, resolved any customer disputes and complaints, manage house seats, discount, and comp ticketing, create schedule and work assignments for ticketing personnel, participate in the hiring, on-boarding,and training of new ticketing personnel. * Worked closely with Subscription Manager on season roll-over, mailing renewal invoices, processing subscription orders, including receiving orders, processing payments, acknowledging orders, seating, mailing tickets, and implementing methods to manage subscribers. * Worked with Director of Finance to develop secure systems for handling and reporting on cash, checks, and credit card charges, which satisfy requirements of independent auditor and facilitate regular reporting to other departments and the Board on a quarterly, annual and as needed basis.

Chicago, Illinois, United States

* Supported Ticketmaster products such as Archtics, AccessManager, eEntry, ReportPro, TM-Classic, and Ticketmaster PCI.* Assisted with client training and providing overall event maintenance. * Assured clients events were created and programmed timely and accurately on the Ticketmaster System * Provided event maintenance insuring the accurate input of ticket prices, service/facility charges and other relevant information.* Worked closely with clients and spent time at their venues, providing box offices with guidance if problems or concerns arise.*Distributed event information to other internal departments and worked closely with Marketing, Accounting, Event Programming Center, Advanced Product Support, Call Centers, Ticket Centers and Client Services.

Chicago, Illinois, United States

* Provided customer service, supervised front-of-house staff and volunteer ushers, insured public safety, managed concessions and retail, and supervised building security.* Prepared and distributed Front-of-House reports including nightly deposits and a general performance report.* Monitored house counts, VIP patrons and accessible seating arrangements in the Tessitura ticketing system.

New York, New York, United States

As a member, I functioned as the chair for our annual benefits. Some of my duties within that position included researching and booking the venue, vendors, talent and raffle items for the event, creating and maintaining the budget, functioning as point person on the day of the benefit, settling the box office reports and conducting the post mortem to analyze and compare the success of the event on both a financial and customer service level. Other duties within the company included assistant producing productions, streamlining our front of house operations, maintaining the company mailing list, recording and distributing minutes from our weekly meetings, and forming relationships with area vendors to promote and sell ad space in our programs. I also assisted in creating a new donor database to better record and track donations made to the company and helped set up incentives to encourage continued support.

New York, New York, United States

* Oversaw all ticket operations including window sales, phone sales, group orders, broker and other third party sales.* Acted as a liaison with Ticketmaster regarding operational issues; maintaining box office fiscal accountability including preparing sales reports & performance statements, monitoring credit card and cash deposits, and assisted in reconciling bank statements on a weekly basis.* Worked closely with Front of House staff during will-call to insure all patrons have a positive experience.

New York, New York, United States

* Programmed, sustained, and affected change for event creations submitted by Ticketmaster clients in the New York City Metro and surrounding Tri-state areas.* Informed proper Ticketmaster personnel of new events, changes, and cancellations for appropriate action.* Coordinated with marketing and technical departments to provide up to date information regarding new products and procedures for completion, maintenance, investigation and resolution of errors. * Trained and supported clients via phone and onsite at venue on Ticketmaster products including Vax, AccessManager, Eentry, and ReportPro.* Assess individual client’s needs and assist as needed in creating, maintaining or revising reports in the Ticketmaster system. * Constructed and instituted new event submission and change forms for individual clients to communicate streamlined information.* Participated in double checking all departmental work to ensure exact pricing, service charges, and facility fees are in place for event transactions.* Attended training sessions, meetings, and conference calls to gain insight and know how about new products and offer feedback for continued development.

Chicago, Illinois, United States

As a member, I served on the benefit committee for 2 seasons taking an active role in researching, and acquiring raffle items as well as selling tickets and running the raffle on the night of the event. I assisted the Company Manager in restructuring the front of house operations and creating a House Manager binder to train and aid the staff on a show by show basis. Worked closely with the Outreach Director to help solicit ideas from company members and investigate the potential of each new idea, helped maintain the vision of the outreach program and was appointed to the Director position because of my passion and dedication to the program, but declined due to my relocation to New York City that fall.

Chicago, Illinois, United States

* Maintained all functions of the box office including but not limited to: hiring and training all personnel, submitting show creation to Ticketmaster, pulling weekly and daily ticket sales reports, and archiving each show’s physical and financial information.* Created numerous reports in Excel for both bar and merchandise departments to track sales trends, eliminate unpopular products, integrate new products, and to eliminate theft. * Was instrumental in streamlining our house staff by hiring full time ushers, creating a communication log between management and all house personnel, fine tuning and recreating many of the nightly reports currently in use, and putting together a manual with which all new house managers and ushers are trained.* Made monthly schedules for all personnel, compiled payroll and maintained petty cash fund.* Assisted in group sales for both the main stage and children’s theatre productions.* Worked closely with each stage rental to insure that all needs were met for both the performers and the production/management team.* Compiled and maintained the theater’s calendar of events and day-to-day functions.