Mandy Breingan Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh

Edinburgh, United Kingdom

Delivering detailed business designs, processes and functionality to support business needs Responsible for the analysis of change initiatives, documenting business requirements and ensuring source traceability Identifying appropriate, effective and efficient solutions through improvements in information, technology, process or organisational change.

Working with Insight teams to fully understand customer segmentation and lead with the design and implementation of customer contact and communication strategies. I worked with teams across Sales & Marketing and Customer Service groups, helping to shape and deliver the marketing and customer experience strategies to support KPIs of optimising total retention performance, drive optimum revenue & product holding as well as focusing on customer growth

Livingston

I managed a team of Change Leads who were subject matter experts in Broadband and Telephony products. My focus was end to end change management into the Service estate which included analysis, process mapping as is and new customer journey, identifying and managing through to resolution issues/risks, business requirements and the implementation of system, process and operational changes

Livingston

Responsible for the introduction of Home Communication products into the Sales Estate across multiple sites

Worked with multiple project teams to implement new Broadband and Telephony products and services into the Sales Department which included Line Rental, New Line Provide (telephone line installation) and New Voice NetworkDocument as is and new customer journey/processRequirements gathering from stakeholders across multiple business sitesIdentify, monitor and support to resolution risks and issuesAdhere to strict project timelines to meet proposed launch dates of new products and servicesMeet RACI requirements and provide timely updates where relevantThrough analysis identify areas of improvement