Mandy Britnell Email & Phone Number

Wellington, Wellington Region, New Zealand

Programme and project management for a mix of customer service and compliance projects with both pan-bank and specific team delivery.Managed the discovery & planning phases of the reorganisation of a major, customer-focused area of the bank to reflect changing customer behavior. This involved modifying team structures, roles & the focus of staff, updating business processes and technology and a focus on customer preferences and future expectations. Managed a multi-year project to ensure compliance with a Reserve Bank banking standard. This included people, business process and technology changes.Contributed to 2 major multi-year compliance programmes at times when they required extra assistance due to schedule and process issues. Managed specific areas within these programmes to enable the resolution of critical issues. Contributed to a reorganisation of a specific corporate area of the bank with the associated people, process and technology changes.

Wellington, New Zealand

Programme Manager for the Information and Data Programme within the Information, Communications & Technology team. The programme encompassed 9 projects, which included the delivery of significant new cloud technology as well as the delivery of regular upgrades to existing systems.

Wellington, New Zealand

Programme Manager for the Curriculum, Pathways and Progress programme, which included 7 core projects along with 3 aligned projects and all the change and implementation tasks for the programme.

Wellington & Wairarapa, New Zealand

Programme Manager for the changes that were required to be made to Oranga Tamariki applications to enable the Oranga Tamariki Act which came into force on 1 July 2019.Project Manager for the redevelopment of the Online Practice Centre, a public website that detailed the policies and practice guidance of Oranga Tamariki. Project Manager for the National Contact Centre Pathways Automation project which implemented email routing and business process technology to automate the processing of emails that were received by the contact center.

Senior Project Manager in the Run and Risk Programme which was responsible for projects that were required to support the operations of the bank. Projects I managed included:• An update to the insurance system. • Implementing payWave capability onto Kiwibank’s Visa Debit Cards. • Implementing User Access Management to manage user access to core Kiwibank systems.

Senior Project Manager in the Business Transformation Programme which was replacing all core legacy systems. Projects I managed included:• Requirements gathering and configuration of the new core ERP and CRM system. • The business process workstream which incorporated all change management activities. • Changes to existing systems & business processes to ensure FATCA compliance.• Several smaller projects such as upgrading the organisation to Windows 7 and moving to virtual banking.

I ran my own dance school business for 13 years which utilised all of my skills of planning, management of people, management of finances and marketing.

London, United Kingdom

I ran my own dance school business for 13 years which utilised all of my skills of planning, management of people, management of finances and marketing.

London, United Kingdom

Principal Project Manager of the London office of this international systems integrator and internet consulting company.Development of the project management department internally and establishing an infrastructure that could support the delivery of services to clients. The company had been growing extremely rapidly and needed internal business processes in their London office. I developed the methodology strategy which was delivered in conjunction with our European and American offices. I managed our team of 10 individual project managers, assisted them with their planning processes and performed quality checks on their projects. Due to the rapidly-growing nature of the company, I had joint responsibility for the running of the London office, which included over 100 staff, together with the sales, financial and development managers.Programme Management of the company’s two largest clients. Both programmes of work involved several project teams with project managers reporting to me. For both programmes I fulfilled a dual role, advising clients on internal processes to support the projects as well as managing the various project teams involved in delivery.

My prime focus during my 10 years with Deloitte Consulting was programme and project management. Major assignments included:• Public Trust - Programme Manager for the financial systems implementation project. • South Auckland Health (now Counties Manukau Health) - I was involved in 4 projects at South Auckland Health:• Project Manager for the definition of system requirements for the clinical information system. • Project Manager for the evaluation and selection of a clinical information system. • Project Manager for the evaluation and selection of a new materials management and financial management information system. • Quality Assurance Manager for the implementation of PeopleSoft financials. • NZ Post - Project Manager for the FMIS implementation. • Tower Trust - Project Manager for the FMIS implementation.

Prince 2 Practitioner Certificate

Chartered Accountant

Bachelor Of Commerce (B.Com.), Accounting And Finance