Mandy Britton Email & Phone Number

As a dedicated CEC Team Leader, I am passionate about delivering exceptional service and fostering the growth of my team. My role revolves around ensuring efficient service delivery to our clients, managing inbound customer contact, scheduling work, and ensuring compliance with KPIs. Through effective coaching and mentoring, I empower my team to provide first-class customer service while driving confidence in our delivery to stakeholders. Operating in a matrix management environment, I align seamlessly with Engineering and Account management teams to ensure seamless client delivery. With a calm demeanor and proactive approach, I focus on enabling my team's success, addressing performance challenges promptly, and upholding process and quality standards. Leveraging standard operating models and data analysis, I continuously strive to exceed contractual KPIs and place customer service at the forefront of our operations