Mandy C. Email & Phone Number

Richmond, Bc, Ca

Vancouver

Senior Sales Assistant• Achieved the assigned international trade revenue and volume targets and budgets.• Ensured cargo transportation procedures complied with customer requests and minimized extra operational costs.• Updated market information on a regular basis to ensure headquarters had the most recent and accurate information. Set base market demand guidelines to guide the actions of other sales teams.• Negotiated ocean freight costs with customers, file data information into database system and renew and create new contracts for the customer service team to follow up.• Managed entertainment and incidental expenses.• Analyzed weekly and monthly performance and prepared report findings to give to the manager. • Attended meetings, participated in annual training seminars, and passed yearly online courses and exams. Sales Assistant/Customer Service Representative• Responsible for computer word processing, generating spreadsheets, formulating database software to prepare reports; and utilized a variety of computer software programs to prepare invoices and financial statements.• Coordinated with colleagues from different departments to ensure increased efficiency of daily agendas.• Monitored customers’ payment status and checked credit accounts and informed customers if overdue.• Sorted incoming mail, faxes, and courier deliveries for distribution; forwarded incoming general email to the appropriate staff member.• Provided secretarial and administrative support to the manager and other staff members.• Replied to customer's inquiries promptly, handled complaints and assisted in solving billing problems.

• Provided secretarial support including filing, typing and arranging appointments with students.• Collected payments for tuition and textbooks and provided receipts and invoices.• Ordered office supplies and maintained inventories.• Entered students’ exam results in a database system and updated students’ progress to team manager for monthly review and future follow up. • Provided one-to-one tutoring and counselling with students.

Education record

Bachelor'S Degree, Business Administration In Shipping And Transportation