Outstanding track record of designing and delivering business support initiatives. With 20 years experience to draw on and particularly knowledgeable on: Projects• Project leadership for business support programmes, including content and delivery development • Project coordination for Institute of Leadership and Management (ilm) training programmes. • Portfolio management for Institute of Leadership and Management and City & Guild qualifications • Government grant initiatives offering support to businesses • Budget responsibility for development/delivery of business support training and workshop programmes. Business Development and stakeholder management• Designing and writing business training programmes for company bidding teams, partners and stakeholders• Specialist knowledge of recruitment, customer service, marketing and building and managing teams.• Expert knowledge of account management/product development leadership for high profile key companies People management • Managed project management teams delivering call centre support and over 370 training events per year. • Responsible for all aspects of team management/supervision.• Delivered team re-structuring, recruitment, selection, training, performance management, and work planning.• Department manager for change management/ transition of staff for TUPE contract.Resources • Ownership/management of departmental budgets, involving profiling, accounting and risk management.• Wealth of knowledge and experience in combined knowledge and competence-based learning delivery.• Experienced in working with young adults from multiple backgrounds with complex needs.• Hands on expertise, experience and focus on customer facing roles.