Mandy Castillo Email & Phone Number

W. Burlington, Ia

• Interpreted state and federal policies and determined eligibility of applicants for government assistance• Informed applicants of their legal rights• Initiated procedures to grant assistance or terminate assistance as needed• Maintained a caseload of 100-200 clients• Kept records of assigned cases within the IowaWorks State Case Management System• Investigated claims of fraud and appeals• Interviewed individuals or family member to compile information on social, educational, criminal, institutional, or drug history• Provided information or referred individuals to public or private agencies or community services for assistance• Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care• Located and arranged for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing

Davenport, Ia

• Assisted students with education and career planning• Counseled individuals to help them understand and overcome personal, social, or behavioral problems affecting their education or vocational situations• Prepared students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks• Evaluated students’ or individuals’ abilities, interests, and personality characteristics using tests, records, interviews, or professional sources• Instructed individuals in career development techniques such as job search and application strategies, resume writing, and interview skills• Planned and promoted career and employment-related programs and events, such as career planning presentations, work-experience programs, job fairs, and career workshops• Interviewed clients to obtain information about employment history, educational background, and career goals, and to identify barriers to employment• Assessed needs for assistance such as rehabilitation, financial aid, or additional vocational training, and referred clients to the appropriate services

Davenport, Ia

• Performed searches for qualified job candidates, using resources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals• Notified selected applicants of job openings and outlined job duties and benefits to chosen applicants• Searched application files for potential candidates and matched applicants with jobs based on employer needs• Performed reference and background checks on applicants and checked applicant references• Contacted applicants to inform them of employment consideration and selection• Identified potential candidates through online databases, computer databases and professional networking sites

Davenport, Ia

• Reviewed resumes and applications• Referred applicants to prospective employers for consideration• Hired employees and processed hiring-related paperwork• Informed job applications of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities• Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns• Maintained current knowledge of Equal Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA)• Scheduled or conducted new employee orientations• Selected qualified applicants or referred them to managers, making hiring recommendations when appropriate• Scheduled background checks or drug tests for prospective employees• Interviewed job applicants to obtain information on work history, training, education, or job skills• Reviewed employment applications and job orders to match applicants with job requirements• Searched application files for potential candidates• Contacted employers to learn about job openings and matched applicants with jobs based on employer needs• Coached applicants on personal appearance and interview techniques

Bachelor Of Arts - Ba, Marketing

Associate Of Arts - Aa, Marketing