Mandy Chambers Email & Phone Number

Redditch, England, United Kingdom

Plan and control bi-metal bonding, rolling and small pressings sections, from order review through planning, all purchasing activities and shipping requests, using JobBOSS scheduling system and a suite of excel spreadsheets.

United Kingdom

Interrogate BCT data and government publications to produce and supply weekly reports and KPI monitors to departmental managers and external services, and a monthly board report. Investigate and supply priority responses to external services within the confines of data security conditions. Run and modify SQL scripts, interrogate PBI

Asked to take the position of Customer Service Controller, later Customer Demand Lead, initially to stabilise and strengthen the customer services and purchasing teams’ contribution and later to implement SIOP through the department. • Introduced and implemented SOPs within customer services • Embedded relevant SIOP requirements within teams• Developed and implemented SLAs and daily metric reports targeting KPI adherence and SIOP compliance • Set out development plans for team staff• Developed and maintained a good working relationship with all customers and suppliers, providing first level of escalation for problem resolution• Understood customer requirements and ensured systems and procedures could capture and meet customer expectation• Supported and guided staff through their learning journeys to ensure service levels were met and requisite skill levels were attained• Provided ERP “Superuser” support across the site and all disciplinesOne of nineteen site redundancies resulting from Covid-based cost restructuring.

Invited to take the position of Business Support in order to utilise in depth knowledge of ERP system and business processes to provide guidance, support, training and documentation across all disciplines ensuring robust system data and reporting signals for development of expanding business. • Provided ERP “Superuser” support across the site and all disciplines• Produced and developed site KPIs for group reporting and internal improvement programs• Developed and implemented WIP to Start and front-end work to lists • Developed and implemented NCR process for QM• Developed and documented returns process• Coordinated, processed, reconciled and completed stock takes across site units• Developed process for management of tooling and development through the ERP systems across the site• Developed efficiency KPI illustrating areas requiring special attention and initiated improvement program with management

Invited to take the position of Logistics Team Leader to pull the team together, embed the expectations of the business, provide the support and training to achieve them, and be the single point of contact for management, whilst managing the fabrications accounts personally. • Revisited and updated job descriptions • Introduced individual and departmental KPIs• Introduced new processes and procedures improving departmental efficiency and KPI adherence• Implemented appraisal process and team training plans• Managed fabrications accounts, improving SLA compliance• Provided ERP “Superuser” support across the site and all disciplines

Asked to take the role of ERP Controller as the business planned to upgrade its business management software by migrating from one system to another. • Worked with group IT Manager as the site ERP/MRP specialist in the migration to Sanderson’s Unity.• Tested system and advised on the optimal configuration of modules for our business needs• Trained users in their specific disciplines, providing documentation to support each department• Site lead for implementation of system• Provided guidance, resolved issues with IT and Software provider, provided inhouse support and ongoing development of procedures and training.

Controlled customer accounts whilst assisting with the in-load of work from a newly acquired company to the Alcester facility as well as the implementation of the upgraded manufacturing software used at the site.• Managed customer accounts ‘from cradle to grave’ – receipt of enquiry/PO through planning, material requirements, progress chasing, all communications, dispatch and shipment• Resource and manage manual transfer of information from legacy system and in-load system to new system: customers, suppliers, sales orders, purchase orders, planning records, work in progress• Determine business processes with the new team• Learned to produce SQL reports through Crystal for KPI reporting, business reports, and site documentation• Provide support and recommendations at a senior level.• Provide system support to all users• Recruit and train additional team members to provide customer service support.

First job post-maternity, assisting the sales manager with delivering departmental KPIs through supporting sales team, active involvement in production meetings and reporting. Reason for leaving - career progression.

Manual production planning of 24-hour plastics moulding facility using Sage Line 100 and Access. Reason for leaving - maternity.

Cell by cell investigation and report of OPT use, problems and efficiencies at this jewellery manufacturer. Suggested and implemented improvements. Planned 5 cells through optimization of OPT settings to produce most efficient schedules. Made redundant along with 25 other short serving employees.

Production planning and control of this small, privately owned fastener manufacturer. Managed SLAs with sales and production. Key member of MRP system implementation team and super user providing reports and developing system on site and with software house. Actively recruit and train department staff. Reason for leaving - career progression.

Customer facing role at counter, dealing with enquiries, new loans and orders, taking payments, dealing with agent queries, planning agent cover, updating manual ledgers, cashing up, daily reconciliation, report to site manager. Reason for leaving career progression.

Air press, hydraulic press, power press, grinding machines, inspection, packing. Reason for leaving - career progression.

Ba (Hons) Business With Accounting

Btec Hnc, Mechanical And Manufacturing Engineering