Mandy Chen Email & Phone Number

388 Market St, San Francisco, California 94111, Us

Responsible for the formation of the company's technical support team. Technical department management and personnel coordination and arrangement, and formulating service specificationsResponsible for the management of software and IT projects, including customer communication, demand analysis, project planning, schedule control, quality control, cost control and personnel coordination, as well as the preparation, collection and organization of various documents during the project processResponsible for guiding and training development engineers, improving the team's technical analysis, design and development capabilitiesLead the research on key technical issues of the project, and be responsible for the analysis of organizational requirements, technical architecture, testing plans, and review of deployment plans

Assist in interviews with customers, understand customer operation systems and production R&D processes, conduct technical analysis on relevant R&D projects, evaluate the advanced and innovative nature of projects, provide clear professional technical advice, and be responsible for relevant technical information retrieval in the industry. Interview content, evaluate information provided by customers, write technical reports, provide technical support to customers in different regions, and provide technical guidance and support to relevant personnel in the team.

Participated design, implemented and tested the complex commercial web application for cyber security training, develop environment was VS 2015, C# .NET , C++ , ASP.NET MVC 5, T-SQL, JQuery, Ajax, LINQ, HTML 5, CSS, Javascript, PostMan, Kendo UI, AWS, VMware,vCloud Director (vCD 5.5) with vCD estful API and vCD SDK, TFS.Lead a team to develop multiple: Window application tools for the Xilinx Zynq? UltraScale+? MPSoC board. These tools worked with the Xilinx SDK to simplify the design process.using Visual Studio 2015 .NET C#, C++, GitLab.Lead a team to developed an integration test framework for the secure update of firmware. This included interfacing to ‘The Update Framework’ (TUF) which included complex algorithm development.The develop enviroment is Eclipse/C, Python, GitLab, Linux/Ubuntu.

Lead the User Interface development for the Next-Generation-Firewall project- Designed and implemented an in-house javascript framework based on Backbone.js, Require.js, with the capability to handle client-side localization

Master'S Degree, Department Of Computer Science

Activities and Societies: Student Council，Book Club，Volleyball Club Computer science expert, minor in economicsCourses include data.

Bachelor'S Degree, Professional Computer And Science

Activities and Societies: Book Club, Student Council, Volleyball Cumulative GPA: 87.2% Relevant courses: Computing, Programming.