Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Mandy Chen is listed as Operations | Leadership | Risk Management | Compliance at The Star Entertainment Group, a company with 2219 employees, based in Greater Brisbane Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Mandy Chen.
Mandy Chen previously worked as Guest Support Manager at The Star Entertainment Group and Gaming Operations Supervisor at The Star Entertainment Group. Mandy Chen holds Master Of Business Leadership In Service Innovation, Business Administration And Management, General from The University Of Queensland.
This section adds company-level context without repeating Mandy Chen's masked contact details.
Review company-level records connected to Mandy Chen before choosing the right outreach path.
I have worked within a highly regulated environment for the past ten years, demonstrating the ability to manage operations, mitigate risks, and navigate teams through emerging challenges. I am confident developing strategic initiatives, delivering early intervention programmes, refining risk management processes, and managing operations while facilitating training, monitoring performance, and preparing reports. My ability to drive change from a procedural, behavioural and technological perspective is second to none, with a proven ability to interpret relevant legislation, showcase empathy, and work with the IT team on key projects. As I reflect on my career, I am proud that I have been able to achieve the highest audit score, and speak at major events. I enjoy working as part of a cohesive team that shares a common objective and possesses the determination to achieve greatness. I am also an empowering leader who inspires people to get involved, learn from their mistakes, and pursue the best version of themselves, whether professionally or personally. Evidently, the past few employee engagement surveys have increased drastically despite internal changes and negative media relations.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Australia
Focus on minimising gambling harm by developing strategic initiatives, delivering early intervention programmes, and managing operations. Provide leadership to an ever-growing team (>24), ensuring operational priorities and project deliverables are met. Increased customer engagement rate by 14%. Led behaviour change to 80% of the >1,000 welfare.
Brisbane, Queensland, Australia
Worked towards ambitious KPIs relating to customer satisfaction, compliance, and performance. Oversaw the recruitment, training, and performance management of 80 employees. Contributed to the execution of a safe gambling process by testing out the process and articulating inefficiencies/non-compliance.
Australia
Managed the operations of 8 to 16 gambling tables, including transactions approval and assessing the demands whether more tables needed to be open. Appointed additional responsibilities of training staff across the casinos’ processes and policies due to existing sound knowledge.
Taiwan
Increased profits by 25% within the first quarter by developing and implementing an advanced customer journey map. Improved staff retention rate by 10% in 2008 by delivering a simplified sales training programme. Contributed to improving the in-store customer satisfaction index from 72% to 92%.
Other employees you can reach at starentertainmentgroup.com.au. View company contacts for 2219 employees →
Fabio Rosati
Colleague at The Star Entertainment Group
Bundall, Queensland, Australia, Australia
View →
OB
Obi Bernecki
Colleague at The Star Entertainment Group
Gold Coast, Queensland, Australia, Australia
View →
SL
Sonam Lama
Colleague at The Star Entertainment Group
Australia, Australia
View →
MG
Mike Gosper
Colleague at The Star Entertainment Group
Beecroft, New South Wales, Australia, Australia
View →
KD
Kan Duong
Colleague at The Star Entertainment Group
Sydney, New South Wales, Australia, Australia
View →
OH
Oscar Hendrick
Colleague at The Star Entertainment Group
Gold Coast, Queensland, Australia, Australia
View →
SK
Supriya Kc
Colleague at The Star Entertainment Group
Sydney, New South Wales, Australia, Australia
View →
SS
Steven Surya 楊倍奋
Colleague at The Star Entertainment Group
Bundall, Queensland, Australia, Australia
View →
MF
Maddison Fisher
Colleague at The Star Entertainment Group
Brisbane, Queensland, Australia, Australia
View →
DL
Damon L.
Colleague at The Star Entertainment Group
Tamborine Mountain, Queensland, Australia, Australia
View →
Quick answers generated from the profile data available on this page.
Mandy Chen works for The Star Entertainment Group.
Mandy Chen is listed as Operations | Leadership | Risk Management | Compliance at The Star Entertainment Group.
Mandy Chen is based in Greater Brisbane Area, Australia, Australia while working with The Star Entertainment Group.
Mandy Chen has worked for The Star Entertainment Group and Apple.
Mandy Chen's colleagues at The Star Entertainment Group include Fabio Rosati, Obi Bernecki, Sonam Lama, Mike Gosper, and Kan Duong.
You can use AeroLeads to view verified contact signals for Mandy Chen at The Star Entertainment Group, including work email, phone, and LinkedIn data when available.
Mandy Chen holds Master Of Business Leadership In Service Innovation, Business Administration And Management, General from The University Of Queensland.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Mandy Chen you were looking for.
View similar profiles
