Mandy Cingatura Email & Phone Number

Greater Milwaukee Area

•Demonstrates mastery of Epic through trainer observations.•Delivers exceptional competence in classroom delivery as evidenced by learner evaluations and trainer observations.•Mentors peers in delivery and support for caregivers and coworkers.•Leads the Trainers in collaboration with Instructional Designers or other Principal Trainers on course content, including testing, revisions, and updates.•Establishes and maintains effective working relationships with Information Systems and Operational Leaders.

Greater Milwaukee Area

• Responsible for confidence and efficiency in Epic registration training• Responsible for confidence and efficiency in Epic scheduling training• Supports Aurora caregivers when obtaining the new Epic system• Troubleshoots issues with patients and caregivers as needed

Greater Milwaukee Area

• Responsible for determining diverse ways to utilize applications• Analyze reports within systems for Occupational Health• Maintain updated data for the Wellsuite application.• Analyze and manage projects being implemented for Lakeshore.

Greater Milwaukee Area

• Responsible for oversight of the Lakeshore helpdesk. Work with helpdesk team to identify system issues and ensure they are reaching customer service goals. Only associate responsible for: •Merging duplicate patients within the IDX term application for all 17 Lakeshore sites. •Managing changes to master schedules for 200 Lakeshore physicians. •Coordinating training, logins, hardware/software set up, distributing new master schedules and daily templates for all new Lakeshore physicians. •First point of contact for Lakeshore special projects and Director needs. •Responsible for maintaining all senior support goals as well as continuing all helpdesk duties.•Responsible for training all staff and physician software applications including GE Centrcity Business Web, Allscripts, Powerchart, Iconnect, Lotus Notes, Systoc, Ireq, Guybrown, and Ebridge.•Responsible for managing all Magic and Heat tickets to ensure satisfactory and timely outcomes. •Only associate responsible for maintaining inventory, tracking all equipment distributed to Lakeshore Medical, and running quarterly reports.•Responsible for incoming calls and maintaining friendly customer service for all Lakeshore employees.•Recipient of three W.A.V.E awards – Lakeshore’s recognition system for performance above and beyond expectations.

Certification, Grand Central

Bachelor'S Degree, Business Administration And Management, General

Certifications, Cadence And Prelude Applications

Activities and Societies: Also knowledgeable in the Epic ADT applicationCadence certification, Expected Prelude certification Fall 2013

Associate'S Degree, Information Technology

Information Systems Support Specialist degree

Certifications, Information Technology

A+ Certified Network + Certified Microsoft Desktop Certified