Mandy Cox Email & Phone Number

Santa Clara, Ca, Us

Expanded, developed and managed a team of Project Managers at a contract Active Pharmaceutical Ingredient manufacturing facility supporting multi-functional areas, including Process Development, Technical Transfer, Analytical Method Development, Qualification and Validation, Non-GMP and GMP Manufacture, and Stability Studies. Supported a wide range of clients in the emerging field of Oligonucleotide Therapeutics, covered projects from conception to Phase III and preparation for commercialization. Created proposals, set costing strategies, and built long-term, effective client relationships. Determined and developed approaches to assignments, lead projects in conjunction with other functions and delivered creative solutions in a wide range of technical situations. • Demonstrated exceptional organizational leadership by managing diverse cross-functional teams aimed at enhancing and establishing more effective and efficient decision making.• Created and maintained budget forecast and actual account figures/project quotes, as related to projects.• Advised the Project Management team in developing and managing competing timelines and prioritizing critical tasks.• Lead and encouraged continuous process improvements within the Project Management arena and across other internal Agilent teams.

Santa Clara, Ca, Us

• Prepared extensive cost models and generated substantial project proposals based upon calculation model, current market analysis, and custom project requirements and specifications.• Educated clients on manufacturing processes, scales, efficiencies, and required analysis.• Assisted in determining resource requirements and allocated discrete project goals amongst the departments required for the projects.• Excelled at performing as a team player, contributing wherever needed.• Managed several client projects, multitasking as required and consistently meeting aggressive timelines and specifications.• Participated in business development by informing prospective and current clients of Agilent’s nucleic acid manufacturing, development, and analytical capabilities.• Developed and implemented approaches to assignments for delivery of creative solutions to customers.• Lead projects from concept to delivery while partnering with internal and external cross functional teams.• Reputation for building strong and effective client relationships.• Responsibilities included international travel to Europe and Asia.

• Distributed standard DNA amidite usage survey resulting in an estimated worldwide amidite consumption report.• Coordinated and assisted with marketing activities such as direct mailings, printings, trade shows, market research, and database management.

Key sales contact for over 60 accounts in the eastern United States and Canada. Responsible for managing existing customers and creating new accounts, writing and presenting quotes and pricing proposals for DNA and RNA phosphoramidites and liquid synthesis reagents.• Accountable for creating 21 new customer accounts, resulting in an increase of over $210,000 in sales in 2005.• Provided technical support and solutions to customers in North America through phone calls, emails, and personal visits.• Investigated and resolved customer complaints: gathered information on products and processes, determined causes for product failure, and implemented corrective actions and solutions.• Worked closely with international colleagues on the implementation of new products, customer inquiries, and product inventory.• Introduced and educated potential customers at industry trade shows.• Trained all new sales staff on Proligo products and provided close technical sales support.• Developed processes in Technical Customer Service area, allowing others to answer frequently asked technical questions.• Streamlined processes in customer service to increase efficiencies and improve client experiences.

Quality control, purification, and synthesis of LNA, DNA, RNA, and specialty oligonucleotides in a production environment.• Performed mass spectrometry analysis of oligonucleotides using the BiFLEX III MALDI-TOF.• Developed and optimized instrument methods for the MALDI, including auto sampler methods.• Worked closely with synthesis group to utilize QC results in optimizing synthesis runs.• Experience in maintenance and minor repairs of Waters and Beckman HPLC instruments.• Purified oligonucleotides by anion exchange HPLC, reverse phase HPLC and gel electrophoresis.• Organized and prepared analytical results for customer Certificates of Analysis.

Bachelor Of Science, Biology

Biology And Chemistry