While employed with MHMR served in several roles and received five promotions within my time at MHMR. Each role had several different task and ranged over my time there. I started off as clerical staff conducting data entry, filing, record management and maintaining of provider files. As well as maintain an ACCESS database for our credentialing department. Was moved into HR Assistant, HR Resource Specialist, and Administrative Assistant serving Chief of Human Resources. While serving in this role composed position statements for EEOC, handled all task and projects given by the Chief of HR, HR Generalist, and Maintenance Department. Was promoted to Program Specialist I and II where I became a supervisor to the clerical staff. As well as working on several HRIS projects and served as the Team Lead. During my time with MHMR became a trusted assistant known for “can-do” attitude, flexibility, and high-quality of work. Communicated effectively with multiple departments, employees, and/or contractors.

Handled administrative duties including: maintaining children and staff files, billing, opening and closing of the school, staff and parent communication in assistance with the Head of School. Was in charge of auditing all files and creating systems to conduct the audits in most efficient way. Also, handled phone calls, inquiries, and tours for overall customer service.

Handled customer service calls for orders, complaints, and also helped with non-payment issues. Provided assistance to customers with locating products on the website or in-store. Responsible for completing paperwork for damaged items and data entry of phone calls and orders.

Handled administrative work (e.g. maintaining children records, maintained data entry program, organization of front office, compiled tour packets, and recorded meeting minutes). As the receptionist I was the last person to leave the school in the evenings and was responsible for updating the administrative staff of any questions, issues, or concerns that would arise and would need to be handled the next morning. There were also time I would step into classroom to assist.