Mandy Dodd Email & Phone Number

Salem, Nh

Customer development, order entries, quoting, scheduling forecasting.Develop and maintain purchasing and engineering relationships within our customer base with weekly conference calls and customer visit’s.Completion of account pre-assessment, preparation work and RFQ’s.Prepare a daily schedule and monitor achievement level.Address customer issues with order follow-up, credit issues, backlog; schedules etc.Aligning the needs of the customer with the needs of the company.Maintain customer profiles, and business opportunities.Preparation of Quarterly Business Reviews to report liabilities, changes to the business, sales forecast, quality issues, and future opportunities, on-time delivery, and back log.Work as part of a team and understanding each customers organization, requirements, and assessing opportunities.Responsible for production plans, work orders and schedules for all products manufactured in our China facility. Works closely with all functional departments to plan, schedule and communicate all activities associated with our China facilityResponsible for the successful transfer of all functional processes to ensure China’s self-sufficiency for material pipeline.

Salem, Nh

Responsible for Supplier Quality management (SCARS)Root cause analysis and corrective actions utilizing the 8-MethodologiesIPC 610, 7711/7721, Jstd-001 certified trainerRework and production QuotingProcess creation and ECO changes utilizing Aegis Quality Management SoftwareISO Auditor, certified through SAI GlobalEquipment calibration managementMRB dispositioning and management (NCMR logs, SCARS)Monitoring production floor to ensure they are within compliance of our ISO procedures and IPC requirementsUpdate our QMS system by creating new ISO documents and work instructions.Preparation of Power Point Presentations for customer quarterly business reviews, providing yields, defects, RMA data, DPMO’s, root cause analysis and issue resolution. Analyze quality performance utilizing using statistical and analytical tools and methodsResponsible for maintaining our UL and NTRL certification by auditing critical components and liaise with external auditors to meet their requirements.Track quality assurance metrics, like defect densities and open defect counts, test yields.Responsible for maintaining employee training databaseProvide customers with DFM data collected from NPI and prototype runs to help to improve their design before prelease to production.Coordinate with suppliers and customers relating to quality trends, performance, and corrective action.Interact with manufacturing and engineering teams to optimize documentation related to quality and inspection checks.

Salem, Nh

Responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions. Worked with our business office to provide customer account profitability, forecasting, planning, and monitoring efficiency and execution of strategies. Participation in pricing/bid preparation and the development and management of contract terms. Managed and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management). Communicated frequently with customers to help ensure satisfaction with the company and the products. Coordinated and hosted regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. Received and resolved customer issues and complaints. Provided performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Andover, Massachusetts, United States

Business Administration And Management, General

Medical/Health Management And Clinical Assistant/Specialist, 3.8