*Utilizes the 6-1-1 call pattern, applies the Honda Philosophy and soft skills to create a unique customer experience. *Aligns customer service activity with the support team to increase efficiency.*Applies efficient time management skills to ensure customer cases are brought to a timely resolution. * Monitors phone stats, VOC's and overall performance to set goals to improve and learn.

*Review Evaluation and Settlement breakdowns to be sure the Black Book Value or higher is being offered for the vehicle and then issue Letter of Guarantee and Copy of Title’s to Insurance Companies. *Send Policy Cancellation forms and monitor accounts for refunds so that GAP insurance will be lessened for the company. *Work from a case load of over 200 which included Letter of Guarantee Request, Adjustments, Insurance and Policy refund follow up, GAP processing, sending final deficiency letters and evaluating accounts for charge off. *Work closely with late collections to be sure adjustments are completed in a timely manner to avoid full balance charge offs. *Take calls if hold time is 7 minutes or if there are more than 15 calls in the queue.*Support beginning representatives and other associates in the group chat with answering questions and directing to op’s to locate answers during calls.*Active member of the escalated call back team with a 100% success rate on de-escalating customer complaints by coordinating options for resolution with leadership, offering options to customers and implicating those plans into actions. *Able to maintain a 1minute 30 second wrap time, take 40-50 calls per day, prepare documents requested and needed for customers, and manage a talk time of 5 minutes.

*Actively listens to customer's needs to help advocate the solution based on the situation.*Collects customer's payments, assists with payment arrangements, and educate and offer options for payment plans.*Assists with planning and organization of company events.

Teacher / Co-owner * Provide a positive, loving, and healthy environment for five babies by managing several different schedules, preparing and serving food, and teaching babies fun and creative ways for learning development. * Modified curriculum to meet individualized needs of children. * Implement activities for children that stress physical, social, and emotional growth.

Receptionist* Responsible for obtaining and entering patient information, verifying insurance coverage, and handling important medical records.* Experienced with processing of confidential information such as personal and financial data and other sensitive documents.* In charge of collecting super bills from doctor and inputting diagnostic and billing codes in patient records for insurance claims.* Proficient at managing a detailed daily sheet of patients and finances that reflect daily reports.* Job responsibilities include answering phones, speaking with insurance adjusters, faxing and emailing patient information, and directing calls accordingly.

Bartender / Inventory Manager * Organized, set up, and managed the bar so that I could perform my job in a timely manner, depending on the volume of business. * Overlooked inventory daily along with maintaining restaurant logs.