Mandy Fleming Email & Phone Number

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Interested in both National and International opportunities (inc. FIFO).

Brisbane, Queensland (Fifo, National And International Sites Supported)

This position is primarily responsible for handling the project needs of the business from concept to installation through hands on support. Evaluated business needs, specified the mix of manufacturers’ hardware and software required to meet the project goals, installed hardware and software at the relevant site - and often includes ongoing service and support.Projects include: Collision Avoidance Systems, Fatigue Risk Management Systems, Fleet Management Systems, Personal Protection Systems, Off Grid Power Systems and various Mining Plant Fleet specific tools (i.e. Tool Tracking Products, Mobile Detection Devices, Drones (UAV) in Pit, Tyre Pressure Warning Systems). The role is specifically accountable for:• Compliance, development and improvement with all policies standards and procedures contained within the document management system (aligning each procedure with relevant statutory requirements).• Identify new opportunities, innovations and system improvement for the company.• Direct and liaise with key stakeholders through their planning and develop rollout plans for the execution of both initial and ongoing support.• Manage project implementation, training and post project support contracts and activities.• Assist maintenance with inventory management, parts and ongoing product servicing.• Monitor all projects, following up with key stakeholders and suppliers as required, producing monthly reporting of progress and issues affecting project events.• Manage budget and meet key performance indicators.• Build effective teams by developing employees and encouraging teamwork.

Perth, Western Australia (Inc. Fifo To Supported Sites)

The Supply Superintendent role is to manage the sourcing, purchasing, storage and logistics for stock/non-stock commodities and services for Blasting Services within Western Australia and South Australia. Part of this role is to manage contractual agreements with suppliers and freight services ensuring key performance indicators are realistic.The role is specifically accountable for:• Manage stock holdings at the Downer Blasting Services storage sites to ensure all stocks are accounted for through the use of best practice stock management, precise record keeping and stock taking to ensure that end of month figures balance and audit results are discrepancy free.• Direct the purchasing, receipting, storage and issue of stock/non-stock items and services, including raw materials, explosives and accessories, consumables, maintain spares and capital items for all allocated sites.• Control the discharge of break bulk shipments of raw materials at ports, and their transfers to, and storage at approved facilities. • Manage logistics to transport all goods from suppliers, storage sites, magazines and other areas to operational sites.• Support operations personnel where required to ensure supply procedures are followed.• Maintain licence and induction records of Stevedoring and transport company personnel, ensuring compliance on their part. Fully understand the legal and practical requirements of the importation of goods including customs, quarantine, Stevedoring and applicable port rules.

Sydney, Australia

Downer Services Pty Ltd has established a Shared Services model in conjunction with Hewlett Packard. This is a significant change within the IT delivery structure. The approach to deliver this model was to build a service management system, based on ITIL framework, which includes the implementation of numerous applications in support of this system.The main purpose of this role is to ensure that the “Service Centre” function is consolidated and effectively transitioned across to Hewlett Packard.This position is the primary contact between both organisations to make sure the efficient and effective management of knowledge transfer to enable the service levels of each business unit requirement is met.This role manages a team of thirty-two staff members and is responsible for the smooth transition across to Hewlett Packard. Part of transition is to ensure that “Business As Usual” is not impacted, and service level agreement targets are maintained.

Brisbane, Australia

The National Service Centre Manager manages all Downer Service Centres which are located across the globe. Primary support is based in the southern hemisphere supporting both Australia and New Zealand. Secondary support is based within the northern hemisphere via external vendors who interact with the Downer business.This role forms a critical component in the IT departments’ ability to provide front end customer support globally for all services and products supported by IT. The position is highly visible, customer facing and requires leadership of multiple teams within the Service Centre and Desktop Support.The National Service Centre Manager and Customer Service Manager roles are expected to effectively manage the IT support teams to ensure that they deliver effective support to the business with the highest level of customer services. More specifically, these teams provision systems and applications access in accordance with Downer policies, manage printers, groups and shares, resolve access issues and application issues, provide some space management of server storage resources and provide necessary administration support (inc. IT Procurement) for IT impacting projects. They also document, prioritise and resolve IT incidents according to defined best practices and standard operating procedures.

Gold Coast, Australia

My key role in this team was to manage a centralized Service Desk, encourage a Zero Harm Environment, maintain Human Resource functions and manage IT projects as required by the needs of the business.As the Service Desk Manager I developed, implemented and maintained the following projects:• Evaluate and implement a Call Management System.• Change management process which spanned across the whole team.• Management reporting solution for the executive team.• Procurement of IT hardware and software for adhoc and major projects (including Asset Management).• Asset tracking and tagging for the IT hardware.• Purchasing process for the IT department.• Made sure that Service Support functions (Desk, Problem, Incident and Service Request) retain their ISO20000 certification through the successful completion of annual audits.

Carole Park, Australia

This role was responsible for managing the Sales and Service Teams (both internal and external) for the Motive Power and Standby Divisions. My main responsibility was to manage the staff and ensure that requests flowed in a timely manner. During this time I was able to develop and implement a Sales and Service Administration process which incorporated feedback from all facets of the business.Main responsibilities and accountabilities included:• Managing the Internal Sales, Administration and Purchasing functions of the business and across the various business divisions and units.• Identify and develop plans required for future growth of the administration and sales teams and of the organization; contributing to continuous improvement activities and initiatives.• Reviewing existing policies and procedures, making relevant changes to increase efficiencies within the business.• Work closely with the sales team members\divisions to ensure objectives, goals and deliverables are being achieved and adherence to required processes and procedures for all administrative tasks.• Provided training and development where required; facilitating and delivering training sessions\workshops.

Brisbane, Australia

In this role I managed a distributed service desk which was split across a number of sites which were located in Manchester (UK), Long Beach (USA) and Brisbane (AUS). Each site consisted of five team members. Within each team was a Team Leader who I liaised with on a weekly basis. These three sites supported customers from all parts of the globe (i.e. France, Asia, Ireland and New Zealand) and offered localized support for their region. Part of my task was to implement a global “follow the sun” support base for customers ensuring that the business was linked into one Call Management System and once Voice Over Internet Protocol Phone System which allowed “hot desking” on a global scale.Tasks included visiting each site to streamline processes and reporting, implement new technologies, implement Human Resource procedures and recruit staff for the Service Desk.

Carole Park, Queensland

In this organization I managed a centralized Service Desk which provided support to the Australian and New Zealand customers. Service was provided to customers internal to the company across the Wide Area Network and to external Agents and Franchisees who connected to the network via ADSL using Citrix Secure Gateway. The majority of internal customers connected to the system via Citrix using Wyse Terminals.My key role in this team was to manage the Service Desk and ensure that customer requests where managed with appropriate escalation, ownership, communication and resolution.As the IT team comprised of fourteen staff my role was also involved with the project management of the following projects:• Implement a change management process which spanned across the whole team.• Management reporting solution for the executive team.• Hardware and software lease solution for Agents and Franchisees.• Wireless solution for the fork lifts within the Distribution Centre.• Procurement of IT hardware and software for adhoc and major projects (inc. Asset Management).• Asset Tracking and Tagging for the IT hardware.• Purchasing process for the IT department.

Brisbane, Australia

In this organization I was responsible for the IT purchasing activities across the organization and within various business units and divisions.Responsibilities and Accountabilities:• Purchasing from suppliers in accordance to purchasing guidelines and policies.• Negotiating with suppliers on pricing and terms that is cost effective.• Development of supplier relationships and management of accounts and stakeholders.• Manage and maintain the supplier database, controlling project pricing.• Forecasting demand and ensuring an effective investment in inventory.Key Achievements include:• Developed and implemented the purchasing strategy based on the Queensland State Government Purchasing legislation.• Vendor liaison and negotiations for IT hardware and software.• Effective asset management, tracking and tagging.

Masters Of Management (Mmgt)

Activities and Societies: International Management Centres Association

Applied Project Management (Pmbok)

Graduate Certificate In Business (Professional Management)

Certificate Iv In Management Practices

Tae40110 Certificate Iv In Training And Assessment

Certificate Iii In Basic Health Care