Performed meticulous manual testing of a state-based charity registration website and internal application. Executed comprehensive test cases to ensure system reliability and adherence to business requirements. Demonstrated strong problem-solving and critical thinking skills to troubleshoot complex issues and deliver high-quality testing results.

Optimized team performance and product quality by establishing and tracking key performance indicators (KPIs), resulting in a 15% reduction in post-release defects.Enhanced test efficiency by 20% through meticulous test scope definition for each release, ensuring comprehensive coverage of product functionalities.Significantly improved product reliability by developing and maintaining a robust library of documented manual test cases, leading to a substantial decrease in high-priority production bugs.Fostered a quality-centric culture by providing in-depth training on manual testing within the SDLC, empowering team members to excel in their roles.Drove continuous improvement initiatives, elevating team efficiency while maintaining stringent quality standards.

Developed and implemented product updates for restaurant systems, driving operational efficiency and customer satisfaction.Fostered cross-functional collaboration to deliver successful project outcomes from inception to completion.Troubleshooted and resolved complex issues across multiple environments to maintain system uptime and performance.Created and maintained comprehensive technical documentation to support knowledge transfer and process improvement.

Architected and led end-to-end QA strategy for the Restaurant System department, encompassing functional, integration, system, and UAT testing for equipment and software.Developed and executed comprehensive test plans, optimizing cross-functional collaboration between Columbus and Newport Beach QA teams to achieve maximum test coverage.Implemented and maintained efficient QA processes and documentation within Confluence, driving process improvement and knowledge sharing to enhance team efficiency.Mentored and developed a high-performing QA team, fostering a culture of quality and continuous improvement through expert training and guidance.

Led and executed comprehensive test case management using Rally and qTest, optimizing test efficiency and coverage.Conducted in-depth REST API testing with Postman to ensure data integrity and system performance.Implemented and maintained effective communication and documentation platforms (Confluence) to foster collaboration and knowledge sharing.Drove requirements definition and refinement through Rally, ensuring alignment with project goals and stakeholder needs.

Managed and executed QA for multiple iOS and Android mobile projects, ensuring product quality and adherence to project timelines.Leveraged Charles and Paw to conduct in-depth REST API testing, identifying and resolving performance and functional issues.Proficiently utilized Xcode and Android Studio for comprehensive testing, including device simulators, log analysis, and build creation for internal and external distribution.Maintained efficient version control using Git through the terminal, command line, and Tower, ensuring code integrity and collaboration.Implemented robust QA processes, documentation, and defect tracking using Jira and TestRail, driving process improvement and issue resolution.

Created manual test cases within MS Test Manager. Organized bug, defect, story requirements, and processes within TFS.

Created, managed, and executed manual test cases. Managed defects.

Created manual test cases within MS Test Manager. Organized bug, defect, story requirements, and processes within TFS. Created documentation for API development and testing use. Utilized Fiddler to capture and evaluate API traffic.

Led the initiative in designing and documenting the Quality Assurance and Communication processes. Created the functional automated test evaluations and led the initiative to purchase Ranorex. Created, executed, and managed functional and UI manual testing within Rally for Desktop and Web-based applications.

Created and executed manual and automated functional testing (record, playback, and moderate modifications within Selenium) within an Agile development shop using Jira.

I went back to college, earned an Associates degree in Veterinary Sciences, and worked as a Vet Tech at an animal hospital.

Responsible for creating test matrices, test cases, and executing tests for a Human Resource application.