- Operations, administration and technical specialist. Superannuation SME. Write and produce Fund business rules, policies and procedures. Breaches and incidents technical analysis and management. Litigated claims management, document analysis and delivery. Fund and product change management. Risk and compliance management, analysis and reporting. Write Committee and Board reporting. Champion and support the business, our team, process improvement, development, research, analysis and delivery.

I held numerous positions during my 25 years at LUCRF Super from Executive Assistant to the CEO to Marketing Project and Research Officer, the latter role included:- Technical specialist, provide technical write for all marketing collateral, research and development. Legislative and regulatory monitoring and reporting. Marketing campaigns; concept, creation, strategy, execution and analysis. Policy and process – devise and maintain all marketing internal processes. Data integrity and management, including data cleansing and segmentation. Website content management and writing. Write develop and maintain all fund collateral including PDS and IBR, newsletters, brochures, forms, annual report, investment and other guides. Internal communications – produce collateral and train staff on major projects, campaigns and product releases. Project management – as required, including the Annual Review, lost super and insurance campaigns, other product releases, etc. Annual Review - including writing technical specifications for member statements, content, all data specifications and documents for data testing, perform all testing and analysis, write and deliver all staff training documentation, manage budget and Annual Report theme, content and production. Ratings agencies/Research and reporting; coordinate and maintain all reporting. Competitive product analysis, SMART reporting for business development and advice.