Mandy Gannon Email & Phone Number

Chirnside Park, Vic, Au

Bayswater, Victoria, Australia

o Leading the Customer Service teamo Resolving customer complaints, providing the best outcomes for all stakeholderso Training and development of team memberso Ensuring KPIS’s are meto Support to General Manager and Sales Manager with reportingo Interpreting and building reports for business KPI’so Managing and maintaining CRM, HubSpoto Maintaining customer and pricing data in SAPo Part of Business Management teamo Part of the leadership team implementing SAP into the businesso Developed and reviewed training procedures and materials in line with business objectives and goals, providing updates to Estimating and Sales department

Bayswater, Victoria, Australia

o Logging and managing customer complaints and warranty claimso Scheduling site service technicianso Interpreting sales orders and service requirementso Managing contractors work allocation, purchase orders and invoiceso Quoting and ordering for major reseller customer

Melbourne, Victoria, Australia

Providing an exceptional and seamless customer experience. Taking inbound sales and service calls, speaking with potential and existing customers, providing information on AAMI’s products, and identifying insurance policies to meet customer’s needs.

Bayswater

- Managing customer enquiries and feedback via phone, email, and social media in relation to in-store service/s, our online store, and eBay, while providing excellent customer service to external and internal customers.- Liaison between online customers and in-store staff and franchisees, supporting online transactions and shipping.- Maintaining stock listings, assisting in freight table set-up, and managing customer orders on the Clark Rubber eBay store.- Training and overseeing new customer service team members.- Assisting the marketing team

Bayswater, Victoria, Australia

- Assisting various departments with administrative tasks- Reception duties and general office tasks

Victoria, Australia

• Management of Claims – handling of home insurance claims on behalf of various insurance companies, managing from the first contact to completion; liaising between insurance companies and clients• Registration and Booking – registering new clients/jobs into a database; making the first contact with clients and booking an insurance estimator to attend

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Bachelor Of Food And Nutrition

Part-time study, average grade: Distinction

Certificate Iii In Business, Business Administration And Management, General

Success Strategies for Team Leaders and Supervisors

Certificate Iii In Business

Clerical Processing (Office Administration)