Mandy Goff Email & Phone Number

Santa Ana, Ca

• Under little supervision, utilized my strong organizational and time management skills to perform daily clerical duties, office management, and bookkeeping for both customer accounts and internal company finances.• When needed, assisted with duties in warehouse environment: Receiving, order packaging, and product fulfillment/shipping using UPS World Ship.• Using my previous customer service experience and robust communication skills, answered all incoming calls, both internally and from customers, and executed and updated changes in customer account data, payroll, sales quotes, and accounts payable/receivable. • Made use of professional, polite, and patient attitude to perform collections communications and assure outstanding customer invoices were up to date and back-payment was received without jeopardizing the customer relationship during potentially sensitive interactions.• Worked with QuickBooks daily to assure accurate record keeping (Accounts Payable/Accounts Receivable) was maintained.• Using Payday Payroll, calculated hours worked for all company employees to assure accurate payroll was released on time, as well as processed any edits, vacation/sick time, tax information and incorrect punches.• Assisted company president in coordinating events/lunches/gatherings for key accounts to help assure solid business relationship.• Utilizing strong interpersonal communication skills, was responsible for training new-hires when I transitioned out of the company.

Anaheim, Ca

• Starting as a hostess, I was responsible for greeting all customers dining at the restaurant, accurately communicating wait times, constantly working with wait staff to place customers in ideal sections/tables.• When promoted to Host Lead, was responsible for training new staff in hosting duties, supervising their performance, and utilizing strong interpersonal skills to constructively criticize and assist in improving their performance.• Dealt with high profile clientele such as professional athletes, athlete management, sports journalists, film producers, directors, actors, etc. • Assisted with special engagements: charity events, Make-A-Wish Foundation, etc.

Fullerton, Ca

• As hostess, was responsible for greeting incoming customers, accurately communicating and organizing wait times, and working with wait staff to place customers in ideal sections/tables.• Answered phones and accurately processed/assembled to-go orders.• As host lead, was responsible for training and enhancing the performance of new-hires.• Went above and beyond work duties and took on bussing shifts when needed to assure the restaurant was running smoothly and was clean and organized.

Associate Of Science (As), Associate In Science, Echocardiography And Vascular Ultrasound

Associate in Science, Echocardiography and Vascular Ultrasound

Associate'S Degree

Associate in Arts, General Education