Mandy Gray Email & Phone Number

Bath, GB

Bath, Somerset, GB

I specialise in assisting ambitious recruitment entrepreneurs in implementing efficient business systems, optimising workflows, and harnessing the power of AI and marketing solutions for seamless scaling, all while ensuring client and candidate satisfaction.My remote technical expertise is tailored to the unique needs of recruitment businesses and talent.

Boulogne-Billancourt, Île-de-France, FR

London, London, GB

- Managing complex customer-facing and internal end to end systems integrations. Including the deployment of hardware, software, and multi-faceted contact centre telephony solutions- Budget planning and tracking. Forecasting of milestones, invoices, and revenue recognition- Scoping, planning, and delivering multiple simultaneous projects, to time, quality.

London, London, GB

• Key Project Achievements: DHL Express - Global call center upgrade and standardisation programme (working in 11 different countries across Europe and APAC) – Intelligent call routing (ACM), Softphone with CTI, IVR.

Tokyo, Tokyo, JP

• Deputised as the Telecoms and Network Manager for one year from March 2009, for a team of three
• Project management and technical support for telecommunication systems and EMEA voice and data networks
• Administration and maintenance of Cisco Unified Call Manager 6.0 IP Telephony and associated systems including Cisco Unity Express, call logging and Witness voice recording
• Responsible for managing and connecting new VPN offices throughout the EMEA Region
• Providing technical support for the company's mobile devices and video conference users
• Coordination of suppliers and maintenance contract vendors

London, London, GB

• Promoted from IT Support Officer to this operational and client facing role
• Coordinating projects within IT and Telecoms, including liasing with external contractors and suppliers
• Successes include the roll out thin client technology to VPN sites and the implementation of new SalesLogix CRM solution.
• Responsible for managing the development change control system
• Project managing the re-design and delivery of the company intranet
• Researching and gathering user IT and software requirements

London, London, GB

• Responsible for providing 1st, 2nd line software and technical support throughout the organisation LAN / WAN (130 users)
• Responsible for Active Directory user administration, DHCP and other Server utilities
• Administration of Citrix, Windows 2000 / 2003 and Exchange 5.5 / 2003 Servers
• Administration of Index / Avaya telephone system
• Participated in ongoing departmental projects, liaising with external agencies and assisting the Business Systems Manager

• First point of contact on the IT Service Desk
• Liaised with customers in person, via email and telephone
• Provided technical and software solutions to members of staff throughout the entire organisation
• Co-ordinated engineering workflow using the Heat call logging system
• Maintained IT inventory, processed all IT purchase / loan request and order forms
• A demanding team role requiring technical knowledge and the ability to perform well under pressure