Mandy Greyling work email
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Mandy Greyling personal email
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My passion is providing exceptional customer service and improving business practices.I am an experienced Operations and admin manager in the Financial services industry including business administration experience with over 20 years experience , having worked with Liberty Life , Discovery holdings and Silica. Building exceptional relationships with clients, financial advisors and Investment housesI have a experience in project management , launching new business processes , systems and products for various institutions, improving business practices over the years including the implementation and approval of the process of ISO9001 accreditationI am able to work with team members and clients to provide the excellent service that they deserve.Communicating with staff and clients to motivate to achieve exceptional business performanceI am a team player and always willing to assist in all aspects to improve processes and get the job done Key strengths:Ability to improve process for ultimate business performance and client satisfactionAble to communicate at all levels within an organisation Able to lead people into getting tasks done and improving processesUnderstand the needs of clients and the needs of the clientAbility to get things done fast and with best practice in mindContact me at mandygreyling67@gmail.com or 082 603 1959
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Client Services LeadPassport360Johannesburg, Gp, Za
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Partner: SupportPassport 360 Jan 2022 - PresentSouth Africa
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Client Services LeadPassport360 Aug 2020 - PresentSouth Africa
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Client Relationship ManagerSilica Feb 2015 - Jan 2020SandtonManaging client expectationsBuilding relationships and internal stakeholdersBusiness development , looking at what the client needs to grow their business and what Silica can offer to make them more successfulTaking the clients strategy and building processes for the client to achieve their objectives.Automation of processes including building and training the process for online dashboards
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Discovery Franchise Office ManagerDiscovery Consulting Services Mar 2014 - Jan 2015Johannesburg Metropolitan AreaSetting up a new franchise office , with training , implementing processesManaging the office environment ( Managing office budgets and expensesLiaising processes with the staff and Discovery head office
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Divisional Manager -Front Office OperationsDiscovery Invest Mar 2007 - May 2013Johannesburg Area, South AfricaManagement of the Front Office operations for Discovery InvestTransferred to Discovery Invest as part of a core team of specialists to setup the business processes and recruit appropriate staffEstablished call centre and processesSetup systems for each business process : commission payments, processing new business applications, withdrawal processes, complaints, transfers ( Section 14 and Directive 135 ) Servicing of existing business including premium increases/decreases, fund changes. Client communication documentsResponsible for all complaints resulting from incorrect fund allocations etc.Ensuring that the team processed all new business transactions and any changes to existing business, withdrawals, transfer of business.Management of full HR function for a front office team of 12 personal and 15 call centre agentsResponsibilities for the relationship of key brokers with regards to maintaining relationships and ensuring business transactions were processed in line with Service Level agreementBudget managementRisk managementService perceptions and client relationshipsOngoing ISO9001 management Data integrity processesTesting of all projects/system improvements and system changes that need to be implementedResponsible for testing of Disaster recovery processes
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Operations ManagerDiscovery Holdings (October 2006 To March 2007) Oct 2006 - Mar 2007Johannesburg Area, South AfricaThe initial setting up of all business processes to implement with the launch of Discovery Financial Consultants divisionHR related documentation for all new agents (recruitment, contracts)Budgets, and office setups
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ManagerDiscovery Life Sep 2004 - Oct 2006SandtonAs a commission specialist I moved into the Discovery Life environment to convert the commission calculations from the holdings company system to the Life system.From there assisted with the testing of commissions for all future launches
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ManagerDiscovery Holdings Jan 2001 - Sep 2004SandtonManaged the commission processes for Discovery Holdings.
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From Junior Clerk To Manager Of CommisssionsLiberty Life Dec 1984 - Dec 2000JohannesburhStarted as a junior clerk within the credit control department, moving through the various business processes, Claims, Servicing. Last position was the manager of the commissions department , processing commission payments , queries and contracting new advisors
Mandy Greyling Skills
Mandy Greyling Education Details
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Milpark Business SchoolCfp Nqf Level5 -
X Pert Academy International ( Project Management)Project Management
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Greenside High12
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Greenside High12
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Greenside High SchoolMatric
Frequently Asked Questions about Mandy Greyling
What company does Mandy Greyling work for?
Mandy Greyling works for Passport360
What is Mandy Greyling's role at the current company?
Mandy Greyling's current role is Client services lead.
What is Mandy Greyling's email address?
Mandy Greyling's email address is ma****@****ail.com
What schools did Mandy Greyling attend?
Mandy Greyling attended Milpark Business School, X Pert Academy International ( Project Management), Greenside High, Greenside High, Greenside High School.
What skills is Mandy Greyling known for?
Mandy Greyling has skills like Insurance, Financial Services, Business Analysis, Change Management, Investments, Business Strategy, Relationship Management, Recruiting, Performance Management, Life Insurance, Risk Management, Financial Risk.
Who are Mandy Greyling's colleagues?
Mandy Greyling's colleagues are Kgopotso Machate, Portia Malinga, Jordan Chernotsky, Thomas Mills, Jabulani Msomi, Saras Velayudan, George Sebati.
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