Mandy H. Email & Phone Number

Addison, Tx

Development and maintenance of outstanding rapport with new and existing clients;Professional guide through the different purchasing, shipping, ordering options available to the client;Management of client records via QuickBooks; Microsoft Office utilization for preparation of documents from website sales and returns for accounting reconciliation, for professional correspondence to community organizations as well as clients, and to manage and update roasting schedule.Managed the company website, updating products and services and other content as needed, monitoring analytics, aiding in the redesign of the website within Big Commerce framework.

Macon, Ga

Coordinated all state required documentation between Claims representatives, Claims adjusters, the client, lien holders, and salvage yards to facilitate timely Total Loss claim resolution;Handled 50+ calls per day, acting as resource point for clients during the Total Loss process;Strong focus on extreme time management, highly detailed record keeping, and multi-tasking; Responsible for issuing payoff payments to lenders and/or clients, often very large sums.

Multiple

Built strong connections with customers, always assessing and anticipating their needs;Promoted to Shift Supervisor within 4 months with the company;Led the team in ensuring daily deadlines, quality standards, sales goals, and store maintenance were met in a very fast-paced work environment;Demonstrated accountability and accuracy for all bank deposits and verifications, safe control change, audits, sales operations and adjustments;Responsible for supply and inventory management and ordering;Strategically planned effective team deployment to ensure seamless customer service;Trained employees in company standards and expectations while maintaining other duties and responsibilities simultaneously.

Bachelor'S Degree, Web Page, Digital/Multimedia And Information Resources Design

Front End Web Development Certification--Current Student

Full Stack Asp.Net Certified

Bachelor Of Arts (Ba), French Studies

Activities and Societies: Alpha Mu GammaMinor in Fine Arts