Responsible for the overall daily operation and supervision of transitional living facility for women and children. Key responsibilities include program development and documentation, program leadership, resource development, and administration and personnel management to ensure superior service to residents. Assists in daily activities with staff and residents. Communicates with case managers, house manager and resident assistants about activities and concerns of the house. Schedules and updates RA work schedules, RA meetings and any RA trainings. Updates resident pass/extensions and handles payroll. Problem solves issues that arise with residents and staff. Speaks at community events. Assists the Director of Homeless Services and the Executive Director in other duties that may be necessary to ensure the effective operation of Steadfast House.

Lead case manager for 7 person case management team. Provide case management supervision and training. Evaluate programs and policies and implement improvement strategies. Conduct assessments with potential clients. Provide case management services to a caseload of 25-30 homeless adult male veterans to include setting goals, budgeting, crisis intervention and resource referrals. Engage in advocacy and interagency relations on behalf of clients. Revise, complete and maintain all necessary paperwork. Conduct random drug screens and enforce all shelter policies and procedures. Provide academic internship supervision for graduate level students.

Oversaw daily operations of emergency shelter, transitional housing and aftercare programs as well as two staff. Evaluated programs and implemented improvement strategies. Monitored effectiveness of programs. Managed client information using statewide HMIS database. Provided monthly statistical reports for all programs. Maintained accurate financial records for monies received from clients. Provided case management supervision. Coordinated volunteer schedules for weekend management of facility. Represented agency to potential volunteer groups. Maintained partnerships with current volunteers and funding partners. Participated in collaborative meetings with community agencies. Provided academic internship supervision for two graduate level social work students.

Conducted assessments with potential clients to determine program eligibility. Provided case management services to homeless up to 30 families in emergency shelter as well as transitional housing to include setting of goals and referral to resources. Engaged in advocacy and interagency relations on behalf of clients. Reviewed and revised goals as needed. Revised, completed, and maintained all necessary paperwork. Conducted random drug screens and enforced all shelter policies and procedures. Participated in collaborative meetings with other staff as well as various community agencies.

Provide case management services to nine homeless families to include setting of goals and referral to resources to address needs such as housing, employment, mental health and substance abuse concerns, crisis intervention, parenting issues, social service benefits, education, and transportation. Engage in advocacy and interagency relations on behalf of clients. Review and revise goals as needed. Revise, complete, and maintain all necessary paperwork and statistical data. Conduct random drug screens and enforce all shelter policies and procedures. Maintain extensive waiting list and give referrals to community members seeking resources. Participate in collaborative meetings with other shelter staff as well as various community agencies. Engage in field supervision for social work interns pursuing their bachelor’s and master’s degrees. Provided case management services to seven disabled and formerly homeless individuals as they transitioned to permanent housing. Set goals with clients and provided referrals to resources to address needs such as employment, social service and social security benefits, transportation, mental health and substance abuse concerns, and education. Engaged in advocacy and interagency relations on behalf of clients. Conducted in-home site visits. Reviewed and revised goals with client as needed. Revised, completed and maintained all necessary paperwork and statistical data. Collected monetary fees from clients monthly and maintained accounts received database. Ensured that housing program was functioning in accordance with HUD standards. Maintained contact with regional HUD representative. Attended applicable training sessions. Conducted random drug screens and enforced program policies and procedures. Collaborated with leasing office of apartment complex where clients resided.

Served as faculty advisor for social work students in the joint graduate degree program with Duke Divinity School. Met with students to address concerns and questions regarding their academic, professional, and personal goals. Approved students’ plans of study prior to course registration. Planned and facilitated monthly support program meetings for those students in the dual degree program. Collaborated with the faculty advisor for dual degree students at Duke Divinity

Co-creator of Outreach Ministries program, which in two months successfully served 47 homeless individuals and families. Provided case management services to long term and walk-in clients, including resource referral, transportation, basic counseling services, goal setting, and advocacy on behalf of clients. Created, completed, and maintained necessary paperwork. Assisted with food pantry and clothing closet services, including interviewing of clients and distribution of food and clothing. Collaborated with area churches to foster relationships between UMD and faith community. Created resource manual. Participated in collaborative and supervisory sessions.

Provided case management and crisis intervention services to adult homeless individuals dealing with mental illness and/or substance abuse issues. Coordinated with various community agencies to provide continuum of care. Advocated on behalf of clients. Provided transportation and resources to clients. Created and maintained resource manual for Community Support Team staff. Gave referrals when necessary. Participated in team meetings and supervisory sessions. Completed and maintained necessary paperwork. Completed other duties as assigned.

Responsible for worship planning, specifically music selection for worship, praise team and choir. Directed and accompanied adult choir each Sunday, as well as special events such as Christmas cantata. Played piano for praise team. Played piano for worship services. Played piano for county hospice memorial service. Directed and organized children and youth Christmas play. Recruited and organized volunteers.

Created and maintained resource manual for clients. Gathered intake information and screened clients for services. Met with potential clients to assess appropriateness of services for their situation. Gave referrals when necessary. Oriented new clients to program. Met with clients on a regular basis to provide case management. Assisted clients with resume writing. Transported clients to appointments. Advocated for clients with other agencies and services. Assisted with golf tournament fundraiser. Provided information to volunteers when necessary. Answered phones and directed calls.

Led and assisted with worship, including music, preaching, prayer, and liturgy. Planned worship weekly with pastoral team. Assisted with youth group activities, including regular youth meetings as well as special events. Engaged in pastoral care by visiting shut-ins and those persons in medical facilities. Led adult Bible study. Assisted with children’s Sunday School class. Attended church administrative meetings. Participated in church choir and praise team. Assisted with food pantry planning, opening, and advertising.

Led and assisted with worship, including music, preaching, prayer, and liturgy. Assisted with food pantry opening, advertising, and monthly functioning. Led music and mission for Vacation Bible School. Engaged in pastoral care by visiting shut-ins and those persons in medical facilities. Created and led weekly evening worship service. Attended ecumenical discussion groups.