Cultivates best practices across territory with the goal of consistent operations at all locations.Identifies opportunities for store improvements and implements corrections that result in improved operations and increased sales.Leads and mentors store management to ensure continuous growth and development of management talent.Determines needed management training and seeks resources/support to deliver training.Analyzes data to draw conclusions on operational correlations. Implements required changes/improvements.Works closely with Store Managers to ensure the implementation and execution of Kaizen principles into the retail operation.Compares and contrasts operations to competition. Makes recommendations for Goodwill Industries of Northern Illinois to remain relevant and innovative.Responsible for seasonal events as determined by Director of Retail.Handles all customer complaints that rise to a level beyond Store Management.Responsible, in conjunction with the Director of Retail and Associate Director of Retail, for designing, implementing, monitoring, and refining Standard Operating Procedures for all retail operations.Innovates and communicates plans for best practices in merchandising.Provides Director of Retail with ideas for long and short term plans as related to the development of retail operations.Makes regular visits to all assigned stores to clearly understand operations, complete inspections as needed, and develop bench strength.Monitors weekly sales to determine areas of improvement.Assists with remodels, relocations, new store openings as needed.Exemplifies and supports Goodwill’s values.Promotes and demonstrates ethical practices in all stores.Performs work in a safe manner; evaluates safety concerns within store working environments.Performs other duties as assigned

Recruiting, hiring, training and developing Assistant Managers and non-exempt Associates.Through selection, training and motivation, strives to reduce store turnover. Utilizes and promotes all retention tools including incentives programs, recognition opportunities, contests and training.Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.Ensuring compliance of Ross personnel policies and procedures.Manages Employee Relations issues.Maintaining adherence to company safety policies and ensures the safety of Associates and Customers.Ensure compliance of all state, local and federal regulations.Expense ControlAssisting in the management of and continuous monitoring of actual expenditures to be within budget.Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. 2017 Store of District and Community Partnership Award from Easterseals.

Responsible for training new hires and current department staff, hiring and discipline throughout our employee development program. Visual Merchandising Implementing scheduling guidelines Cost reduction  Upholding company expectations in APT, UPT, Conversion, AUR and SPM Goals.

Responsible for staffing 80 Home Health aides/Certified Nursing Assistants Followed state (ACHA) guidelines in staffing and Hiring On Call 24 hours a day, seven days a week Administrated and Reviewed testing for Home Health Aides Trained in Development Services Responsible for Billing and Payroll

Responsibilities included billing, insurance verification, and payroll.  Scheduling 150 CAN/HHA/LPN/RN positions Compiling patient charts and reviewing to ensure the charts are in compliance the State and Federal guidelines. On Call 24 hours a day, seven days a week

Used Merchandising and Floor sets to get store back up standards Trained new employees Responsible for percent increase to plan LY and APT Proficient in all aspects of Microsoft Office Suite