Responsible markets include Asia Pacific, Australia and New Zealand, the Middle East, South America, and Africa.1. Responsible for product planning and design of cross-border e-commerce logistics, building end-to-end logistics solutions from 0 to 1, and promoting the integration of global supply chain logistics resources;2. Responsible for connecting with the logistics business of major customers, discovering and developing competitive new features, new opportunities and forward-looking logistics scenario solutions, so as to increase revenue, reduce costs and improve experience;3. Continue to promote product upgrading and innovation to enhance product competitiveness.

1，Warehousing System Solution Development：Collaborate with Operation team to explore customer needs, work with operations, customers and product managers to propose corresponding solutions. Follow up project implementation progress, feedback project issues in real time and lead related team to find out solutions, until the project online smoothly.（1）Mobile Phone Warehousing and Distribution Project： A high-end mobile phone brand has its own third-party warehouse, which has pain points such as early cut-off time and limited delivery scope. We collaborate with operation department to propose solutions to customer, effectively extend the cut-off time from 5pm to 10pm, while with SF national scale coverage advantages, we won the Warehousing and Distribution project; also effectively reduce the end-customer receipt waiting time, the project annual income exceeds 10 million.（2）Telecommunication Equipment Distribution Visualization Project：Customer cannot trace the last-mile delivery for some remote base station. We analyze the whole supply chain then work with cross-function departments to integrate with Distribution Terminal, Geographic Information Collection and Tracing system to our Order Management System, and realize distribution visualization successfully, which is highly recognized by the Customer.2，Warehousing System Operation Solution：Familiar with WMS and OMS system; follow up front-line operators’ daily system requirements; analyze and propose corresponding solutions, then present them to the product manager; verified the function before going online; follow up the online progress until the function is stable.3，Respond to RFP & RFQ： As a contact window to domestic/international warehousing needs; coordinate with operations, upstream and downstream IT departments and other departments to propose corresponding bidding proposal and quotations within 2 weeks according to customer warehousing requirements, and the bidding project exceeds 20 million.

1, Solution Development：Explore customers’ needs, coordinate with industry engineering, express operations, warehousing and distribution, customs clearance, sales and other departments to propose customized supply chain solutions; every solution is highly recognized by customers, effectively boosting the revenue.(1) Warehousing Solution：Analyze the current situation of customer order backlog and propose solutions from increasing warehousing plant, planned shipping, charter services, etc., and solve hundreds of thousands of backlog orders within 2 months. The project service amount exceeds 40 million.(2) Customer Sales Promotion Solution：Manage customers in the responsible area, conduct regular customer return visits; install and configure the shipping system to customers based on the problems of long ordering time and troublesome process, help to improve the customer operating efficiency by more than 65%, and improve customer satisfaction by more than 50%. 2, Customer Daily Maintenance：High-frequency communication with customers, regularly explore their needs, maintain 100% of demand solved within 3 days, and keep customers’ satisfaction.3, SOP Development：Develop the project SOP according to operating standards and precautions, which was highly recognized by the leaders.

1. Coordinated with supporting teams and outsource transport company to do warehousing and distribution operations with over 98% documents accuracy and timeliness; 2. Managed warehouse inventory with 100% accuracy; 3. Responded to customer calls daily and solved 100% of their concerns; 4. Support supervisor and solution team with SOP optimization; 5. Worked with IT to test the new warehouse operation system and implement it to operation team smoothly; 6. Participated in the warehouse design and transferred inventory to outsourced location.

1. Trained under one year rotation schedule, and gained a full picture knowledge of logistics industry; 2. Developed a new Debit Note template and adopted by one team in Ocean Department, which increased work efficiency and also reduced human error rate.