Mandy Heng Email & Phone Number

Identified, sorted, and examined mortgage documents to ensure required RESPA laws were followed. Analyzed and implemented solutions to increase efficiency in the auditing process. Began training to take on additional responsibilities.

Assisted in the underwriting of agricultural loans. Worked directly with customers to ensure efficiency in underwriting process. Supported the development and testing of new internet based underwriting program.

Supported mortgage customers in loss mitigation and loan modification processes. Gathered sufficient information from all correspondence with customers and negotiators to keep system updated. Searched for and identified mortgage documents required for loss mitigation process.

Reviewed real estate mortgage documents post close for accuracy and legality. Maintained reference materials to ensure process compliance. Assisted with the progress and implementation of new hire training.