Mandy Higgins Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

- Financial Planning and Analysis - Create and evaluate cost saving measures• Sythezise operational and financial data into strategic plans• Liaison between operating departments and finance; socialize opportunities to stake holders in marketing, labor relations, HR, etc. • Develop, track, and distribute performance reports• Assist in budget creation

Atlanta, Georgia, United States

-Gathered and utilized data to develop executable operational plans-Sought buy-in from stake holders in operating departments, labor relations, marketing, and finance-Optimized train plans to for both operational feasibility and financial savings-Managed crew routes to alleviate excess cost

Atlanta, Georgia

- Manages large scale, regional operations of train movement and planning- Serves as primary point of contact for emergency response; notify appropriate field personnel and local emergency responders- Actively problem solves to keep train traffic fluid- Leads team of Train Dispatchers through coaching and development by setting clear expectations- Possesses firm knowledge of Operating Rules and monitors employees for compliance- Ensures trains and dispatchers operate within Federal Railroad Administration Guidelines and Regulations- Plan maintenance, resources, and manpower for territory- Manages schedule and time cards for ATDA employees- Reviews, manages, and reduces budgets and expenditures regarding train crews

Lynchburg, Virginia Area

- Ensured the safe and tactical execution of the Operating Plan through active supervision of operating (train) crews, yardmasters, support staff.Accountable for inputs and outputs of safety, service, productivity, financial metrics and adherence to corporate values, which includes compliance with regulatory environment.- Accountable for the safe, on time operations of all trains and contribute to the overall execution of the Operating Plan.- Conducted efficiency and proficiency tests, train rides and safety related activities to support a safe, efficient operation.- Accountable to investigate safety rules and policy failures and respond and act on safety, health and environmental related incidents, identify cause, implement or recommend corrective actions or action plans.- Participate and assist with safety and business plan roll-outs across the region.- Identify and act on opportunities to increase yard/road fluidity and productivity.- Ensure compliance with NS’s policies and collective agreements and recommend changes.- Ensure the delivery of optimal results against appropriate performance and financial metrics through maximum asset utilization.- Accountable for holding investigations (accident or discipline) in accordance with labor agreements, policies, etc.- Accountable for inventory management for terminal.- Accountable for full understanding of business requirements, service commitments and any service penalty conditions for customers in the geographic area.

Linwood, North Carolina

- Managed inventory and terminal personnel in day to day operations- Responsible for timely departure of scheduled trains- Ensured employees operated according to Norfolk Southern and Federal Operating Rule and Regulations- Investigated failure to comply with NS and FRA regulations and documented - Directed movement of trains and engines in yard boundaries - Optimized use of manpower during shift- Managed crew bases and ensured crew availability for upcoming assignments

Linwood, North Carolina

- Trained alongside seasoned railroad employees for future assignment - Became familiar with operating rules and regulations for both NS and FRA - Received Conductor Certification - Gained working knowledge of railroad operations and equipment

Describe your position

Master Of Business Administration - Mba, Business/Commerce, General

Data Analytics

Bachelor Of Arts (B.A.), Rhetoric And Composition

Activities and Societies: Delta Gamma, Phi Eta Sigma, UT Speech and Debate