Mandy H. Email & Phone Number

South San Francisco, California, US

• Daily reviewing and releasing gene-related products while providing high-quality products and service
• Training new associates on different phases of gene-related product releases and functional testing on various kit products
• Monitoring QC data, investigating product/process/quality issues, and identifying areas for improvement and implementing corrective actions
• Conduct root cause analysis to identify underlying issues and recommend appropriate solutions
• Work closely with R&D and Operation Team to monitor quantitative measurement and various analysis techniques, such as fragment analysis, NGS sequencing, and kit products
• Lead functional testing to qualify new and ongoing kit products and perform further analysis to ensure QC specifications are met

South San Francisco, California, US

San Francisco, CA, US

• Monitor nucleic acid extraction, DNA normalization, and confirmations for downstream processing suchas hybridization and genome sequence processing
• Examine a high-volume of DNA extractions using automated liquid handling systems to maintainorganization of specimens
• Establish key methods that will shorten testing time of a quantity of 192 samples by 33%
• Adaptable to troubleshoot a wide variety of issues on the floor to maintain efficiency in testing

Burlingame, California, US

• Assist CLS in routine clinical testing according to laboratory's SOP to deliver accurate results to patients.
• Identify variables contributing to inconclusive results and implement new working procedures to ensure high quality assurance.
• Troubleshoots and report high complexity issues adversely affecting sample integrity for Supervisor to review.
• Assist in deep cleaning protocol to mitigate contamination upticks and to prevent failed or inconclusive results that may delay turn around time.
• Perform routine laboratory and equipment maintenance to verify its ability to execute testing methods
• Train team members on established procedures, techniques, and basic troubleshooting.

San Francisco, California, US

• Data analysis of diabetic patients to submit relative report to ADA.
• Coordinated staff workflow in aid of UCSF Breast Cancer and Obesity Prevention Project.
• Maintained TB, Flu Vaccine, and N95 for Employee Health.
• Reviewed and analyzed vitals and charts of diabetic patients to submit relative report to ADA.

San Diego, CA, US

• Department of Non-Invasive Prenatal Testing
• Administered maintenance of lab equipment in compliance with safety protocol
• Extracted accurate sample data collection for precise testing and assessment
• Integrated Quality Management System (QMS) into all analytic phases of testing
• Processed and recorded all inbound sample shipments to ensure accurate reporting
• Implemented laboratory biosafety guidelines into specimen handling and collection

San Diego, CA, US

• Department of TruSight Oncology
• Created new procedures and best practices to optimize patient history intake
• Spearheaded sample label designs for clear specimen identification
• Investigated and identified new procedure guidelines for QMS improvement
• Consulted with the Information Technology (IT) Department for data system usage (LIMS)
• Communicated system user requirements to scientists for analytic phases recording

Sacramento, California, US

• Obstetrics and Gynecology Clinic
• Conducted instructional presentations on Papanicolaou Smears & Mammograms
• Facilitated outreach on informing female patients on health education
• Gathered correct medical equipment size and type for procedures
• Collected samples onto microscope slides for evaluation
• Addressed sensitive and confidential information with discretion and protocol

• Performed back office duties including vitals and patient history intake
• Coordinated patient care between general primary and specialists
• Maintained inventory of medical equipment to assist with procedures
• Translated consultations from English to Chinese for patients
• Created new patient charts with accurate insurance packages and demographics