Perform complex case management duties, including assessing/evaluating/documenting eligibility for services and benefits for full spectrum of Federal and State programs in accordance with state, federal and local rules, standards and guidelines. If applicant becomes ineligible (is not eligible) for Medicaid programs, case manager will refer to other resources.Conduct a comprehensive needs assessment with consumer, their family, guardian and /or relevant collateral contacts, in order to develop an accurate portrayal of consumer's strengths, needs, choices and risks.Develop a detailed and specific service plan, in partnership with the consumer, in order to meet their needs. Consider all care options and settings, appropriate level of service and risk mitigation plan.Coordinate care planning, engage in problem-resolution and /or facilitate referrals with other agencies and individuals such as doctors, attorneys, guardians, neighbors, family members and community partners including hospitals, community-based care settings, providing agencies, etc.Ensure that elements of service plan are in place, considering, coordinating and/or arranging services as needed to fully address assessed care needs such as home delivered meals, behavioral support services, home health care, CRN services, transportation, emergency response systems, medical equipment, etc.

• Maintain confidentiality; adhere strictly to FERPA regulations.• Provide information regarding PCC facilities, directions, academic schedules and calendars, transportation, testing and academic advising.• Provide excellent customer service serving diverse communities and diverse needs.

• Inventory and organize materials, supplies and equipment including strict compliance with state testing regulations.• Organize and maintain hard copy files and records including strict compliance with FERPA regulations.• Prepare reports including testing activity for GED testing, IBM, CompTIA, Microsoft certifications, (NES) National Evaluation Series.)• Staff reception; present and explain test instructions.• Stay updated with changes of protocol, state regulations, schedules, specialized tests and more.

• Coordinated preparation of reports, analyzed data, and identified solutions.• Scheduled and assigned administrative projects.

• Conducted research through interviews, observations, and examination of business and payroll records.• Prepared case investigation files including written, electronic and narrative reports.• Negotiated resolutions, ensured compliance including payment of back wages.• Prepared and presented community outreach events to public every month. • Presented Labor Law speeches to Chinese community members.

• Conducted international and domestic market research.• Analyzed Microsoft Innovation Center finances.• Developed business and marketing plan for Microsoft Innovation Center to meet its program and financial objectives.• Presented program analysis and recommendations report to Microsoft executives at the Redmond, WA headquarters.