Mandy Howroyd Email & Phone Number

Geelong, Victoria, Australia

WorkSafe is Victoria’s workplace health and safety regulator. WorkSafe is also the workplace injury insurer. Key Responsibilities are to reduce harm and improve outcomes for injured workers. WorkSafe is dedicated to supporting all Victorians to be healthy and safe at work and to recover from any workplace injury or illness as quickly as possibleDuties & Responsibilities:• Provide the highest standard of customer service by utilizing technical and specialist knowledge to provide accurate, consistent and timely information and advice to clients and the general community regarding WorkSafe related queries• Communicate a sound knowledge of Occupational Health & Safety legislation• Demonstrated front line customer service experience in an environment focused on the needs of clients• Manage issues efficiently and effectively within boundaries of authority and escalate those outside of authority level• Inform, educate and advise clients based on individual enquiries• Actively participate in ongoing training to ensure personal knowledge of WorkSafe’s policies and procedures are adhered to• Communicate and engage effectively with all stakeholders and develop strong relationships

Geelong, Victoria, Australia

The Customer Solutions Consultant is the forefront to an easy and seamless customer experience for Barwon Water customers. Also responsible for providing the highest quality support and empathy by understanding their needs and identifying appropriate SolutionsDuties & Responsibilities:• Inbound call taking – provide the best possible experience for the customer. Handle inbound calls via the Accounts, Hardship & Support, Faults & Reception channels. Taking up to 80 calls per day.• Provide communication by phone, web-chat or emails and ensuring a positive experience and first point resolution for the customer• Manage customer complaints and provide clear guidance and reassurance of follow-up/resolution. Take ownership• Identify needs through un-asked questions• CSBA compliance and benchmarking – monthly training; feedback; recognition• Outbound calling – making between 70-100 outbound calls each shift focusing on accounts with an overdue balance. The Hardship campaign was introduced for those that may have been impacted financially because of COVID. Assistance included verifying and adding Government concessions to accounts, Payment Arrangements, Utility Relief Grants and offering other support where required

Geelong, Victoria, Australia

Barwon Asset Solutions is a 100% locally based maintenance Services Company and, a wholly owned subsidiary of Barwon Water. Barwon Asset Solutions provides high quality asset maintenance and project developments services to Barwon Water and the CommunityDuties & responsibilities:* Assist the Payroll Manager with Accounts Payable. Consisting of preparing invoices and, preparing and completing the the weekly EFT in the Technology One Database.* Provide support to the HSEQ Adviser* Provide data base support*Coordinate compliance training across all staff and, maintaining training records. Coordinate vaccinations and new starters. Ad hoc projects as required. Record Keeping* Provide administrative and data-base support to the Fleet-Facilities Manager

Melbourne, Australia

Duties & responsibilities:To purchase and negotiate pricing and cooperative advertising for up to 400 new release products per month for both the AU and NZ territories.*Budget, analyse and forecast numbers based on product schedules, consumer trends and previous buying history.*Manage & populate monthly buying schedules (Open to Buy) for the Buying Group Members according to their budgets and allocate product accordingly.*Review and report on monthly budgets v results with detailed responses to unexpected sales results.*Produce & coordinate scheduled and ad hoc sales campaigns based on retail consumer trends and demands. For both stores and the consumer site.*Determine pricing and positioning of product on website.* Launched promotional and sales initiatives to generate increased revenue*Coordinate and attend monthly Sales & Marketing meetings with suppliers

Melbourne, Victoria, Australia

Duties & responsibilities:The core responsibility of this department was to ensure that each Buying Group Member received at least 2 phone calls per month in regard to monthly buying information, marketing requirements, account information or campaign activity* Managed a Sales team of 8-10 people (consisting of half in the office and the other half worked remotely from other areas of Australia)* Produced and maintained valid reporting documents to track progress of the Department and individual KPI's.* Managed the communication between my department and other departments who were implementing new campaigns throughout the business.* Provided support and assistance where required at all times.

Melbourne, Victoria, Australia

Duties & responsibilities:To provide Buying Group Members across Australia with competitive pricing and product to ensure they were a "one-stop-shop" for their customers' Home Entertainment needs.* Allocation of monthly new release products based on sales history, budgets and market activity* Implementation of monthly markdowns and /or stock return in an SOR (sale or return) environment.* Management o the end-to-end process of sales campaigns in peak trading periods consisting of catalogue content and creation along with, supporting content on all digital platforms.* Negotiation of pricing for all product ensuring that maximum margins would be maintained in a competitive market

Melbourne, Australia

Duties & responsibilities:* Work closely with the Buyer of the business to maximise marketing and product exposure for all stores Australia wide.* Management of the monthly Open To Buy - processing and populating submission information from approx 15 suppliers.* Coordinated Franchise meetings for annual conferences along with monthly supplier product and marketing meetings.* I was the point of contact for all buying questions for all new monthly product.

Melbourne, Australia

Duties & responsibilities:* To sell new release films to independent and franchise accounts.* Provide marketing support for above the line advertising * Provide dedicated sales support and customer service to the total account base* Managed and coordinated monthly sales and marketing meetings

Melbourne, Australia