Mandy Kaur Email & Phone Number

Auckland, Nz

New Zealand

Hamilton, Waikato, New Zealand

• Expertise in functional testing for multiple clients for an E-commerce solution for B2B & B2C clients.• Worked on multiple projects based on Umbraco CMS, Sitefinity and SilverStripe• Cross- browser testing, android & iOS device testing, Mobile apps testing• Defect logging and tracking to closure for each release cycle.• Reviewed detailed level requirements and technical specification documents for all new releases. Ensured all component business logic changes matched… Show more • Expertise in functional testing for multiple clients for an E-commerce solution for B2B & B2C clients.• Worked on multiple projects based on Umbraco CMS, Sitefinity and SilverStripe• Cross- browser testing, android & iOS device testing, Mobile apps testing• Defect logging and tracking to closure for each release cycle.• Reviewed detailed level requirements and technical specification documents for all new releases. Ensured all component business logic changes matched requirements.• Carried out smoke testing of environments during the times of environment refresh (UAT, Production) ensuring application compatibility in multi-browser environment.• Involved in Cross- browser testing on various browsers, Android phones, iPad, iPhone.• Experienced in working across different phases of SDLC, using various testing techniques such as Integration, System, Smoke, Sanity, Regression, UAT.• A pro-active learner with good verbal & written communication skills. Possesses an accountable nature with an analytical approach towards solving problems and a dedicated attitude at work.• Familiarity with working with APIs using Postman and maintaining CI/CD pipeline using Azure DevOps Show less

Auckland, New Zealand

• Expertise in functional testing for multiple clients for an E-commerce B2B customers (S&C, Trade Tools, One Teaspoon, Ballantynes, Canterbury, Curtain Studio, Roxanne, K+K, Hartleys and more), web testing, mobile testing using MaxCommerce CMS.• Handled projects based on ERP system such as NetSuite & Xero• Defect logging and tracking to closure for each release.• Reviewed detailed level requirements and technical specification documents for all new releases. Ensured all component… Show more • Expertise in functional testing for multiple clients for an E-commerce B2B customers (S&C, Trade Tools, One Teaspoon, Ballantynes, Canterbury, Curtain Studio, Roxanne, K+K, Hartleys and more), web testing, mobile testing using MaxCommerce CMS.• Handled projects based on ERP system such as NetSuite & Xero• Defect logging and tracking to closure for each release.• Reviewed detailed level requirements and technical specification documents for all new releases. Ensured all component business logic changes matched requirements.• Carried out smoke testing of environments during the times of environment refresh (UAT, Production) ensuring application compatibility in multi-browser environment.• Involved in Cross- browser testing on various browsers, Android phones, iPad, iPhone• Hands-on experience in Test Automation using Selenium WebDriver, Java, cucumber (BDD) and TestNG• Comprehensive understanding of overall software testing processes, methodologies, and tools.• Experienced in working across different phases of SDLC, using various testing techniques such as Integration, System, regression, UAT, UAT2• A pro-active learner with good verbal & written communication skills. Possesses an accountable nature with an analytical approach towards solving problems and a dedicated attitude at work.• Familiarity with working with APIs using Postman and maintaining CI/CD pipeline using Azure DevOpsFamiliarity with JMeter and Blaze Meter for performance testing. Show less

Auckland, New Zealand

• Provided provisioning, troubleshooting support across variety of Mobile products for Enterprise and corporate clients• Acted as SME for multiple solutions like eTXT, MaaS, Bulk provisioning, Device• Enrollment, Reporting, offline billing, Mobile Extension, etc• Used systems like CRM, Salesforce, ServiceNow, MSD, SharePoint on daily basis to provision and to support changing requirements• Worked to achieve high customer satisfaction rates by providing optimal customer service… Show more • Provided provisioning, troubleshooting support across variety of Mobile products for Enterprise and corporate clients• Acted as SME for multiple solutions like eTXT, MaaS, Bulk provisioning, Device• Enrollment, Reporting, offline billing, Mobile Extension, etc• Used systems like CRM, Salesforce, ServiceNow, MSD, SharePoint on daily basis to provision and to support changing requirements• Worked to achieve high customer satisfaction rates by providing optimal customer service for both internal and external clients• Performed independently and collaboratively onspecial/bespoke projects to meet challenging customer needs• Demonstrated passion and ability towards learning new products and challenges• Provide 1st level IT service support - perform troubleshooting and resolve, if possible, perform Request Fulfilment• Execute service desk processes for Request Fulfilment, Incident Management. Show less

Auckland, New Zealand

Responsibilities:* Assisting Business customers with the Email, Broadband(Fibre, Copper, Wireless), Landline and Domain faults on their first contact with us.* Setting up and troubleshooting emails on emails clients such as Outlook, Thunderbird, etc* Provisioning and setting eTxt service* Domain support for Spark business customers* Handling escalations and providing the best resolve for the customers* Logging/creating tickets for faults using Siebel (CRM) * Owning… Show more Responsibilities:* Assisting Business customers with the Email, Broadband(Fibre, Copper, Wireless), Landline and Domain faults on their first contact with us.* Setting up and troubleshooting emails on emails clients such as Outlook, Thunderbird, etc* Provisioning and setting eTxt service* Domain support for Spark business customers* Handling escalations and providing the best resolve for the customers* Logging/creating tickets for faults using Siebel (CRM) * Owning customer contacts by personally ensuring that any action required is completed in a timely and responsive manner.* Working along with Provisioning team and service companies to ensure all the orders/services are activated, and technician appointments are scheduled* Maintaining knowledge levels prioritising digital and data-based skills* Identifying and support new business initiatives, sales opportunities and process improvement through tactical innovation and client relationship management* Involved in daily stand ups and team meetings as part of Agile methodologies* Configure Spark and 3rd party modems* Configure network devices like wi-fi extenders, Ethernet over power or network switches* Fibre Troubleshooting and guiding through process of VOF installation* Log faults with Local Fibre Companies whenever required* Apply diagnostic utilities to aid in troubleshooting.* Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Show less

Auckland, New Zealand

Auckland, New Zealand

Project: Property.Community Property.Community is a cloud-based property management application that provides functions for real estate owners to manage their properties. They specialize in Portfolio Management, Property Investment, Property Management and Tenants & Service Providers Management.Responsibilities: Identify and design test cases according to requirements analysis and product knowledge. Additionally, In order to ensure software quality, I analyze the stability… Show more Project: Property.Community Property.Community is a cloud-based property management application that provides functions for real estate owners to manage their properties. They specialize in Portfolio Management, Property Investment, Property Management and Tenants & Service Providers Management.Responsibilities: Identify and design test cases according to requirements analysis and product knowledge. Additionally, In order to ensure software quality, I analyze the stability of the application by conducting functional and system testing. I am able to efficiently conduct integration testing for data flow among the modules. In addition, I implement test cases to the functionality and transactions while employing black box techniques for GUI and Functional Testing. I log and manage defects using JIRA as an In-house defect management tool.Leveraging my experience, I am able to develop reports using extent reports during automation. Additionally, I have gained knowledge by learning new technologies and methodologies to improve myprofessional skills. I play a pivotal role in enhancing quality assurance across various phases of SDLC. The roles I play include conducting test planning and defect management process, as part of Sprint Meetings. I also actively participate in the requirements meetings with business analysts, clients, developers and product managers while assisting them in designing as well as planning project improvements. Show less

Albany

Project: Aimy Plus(Live)Central Station Software is a Software Solution company based in Albany providing the latest techniques, technology and device application for Aimy Plus (a cloud-based Web Application) designed to help clubs and organisations keep track of everything from kids & parents, to invoices and roll call. Aimy Plus is recently globalized with the latest release of 1.9 in Canada and Ireland in December 2016Responsibilities:I was required to use Agile project… Show more Project: Aimy Plus(Live)Central Station Software is a Software Solution company based in Albany providing the latest techniques, technology and device application for Aimy Plus (a cloud-based Web Application) designed to help clubs and organisations keep track of everything from kids & parents, to invoices and roll call. Aimy Plus is recently globalized with the latest release of 1.9 in Canada and Ireland in December 2016Responsibilities:I was required to use Agile project methodology to conduct testing. Leveraging my skills, I evaluated, designed and created automated test cases with maximum coverage. I also participated in daily walkthrough meetings and updated the details in tests status reports accordingly. In addition, I ensured all defects were attended to working closely with the developers. My skill set ensured I was able to document and evaluate issues found using the internal bug tracker. I conducted an effective functional,GUI, regression and smoke testing on the company's cloud-based software for Child Programme Management. Additionally, I tested the functionality manually by writing test cases, conditions and test scenarios. I ensured application compatibility in multi-browser environment enhancing its effective use. I also participated in Smoke testing on Production environment for Aimy Plus 1.9 release in December 2016. Additionally, I facilitated exploratory testing of new application features to determine test strategy and plan as well as the various modules. Show less

Auckland, New Zealand

- Learn testing and analysis skills used in business- Utilize Selenium, JMeter tools to build automated testing plans- Good understanding about SDLC and STLC, Defect Life Cycle and Defect Management, - Understanding of Software Testing Principles - Test Strategies and Planning, Automated Testing with Selenium WebDriver, Specflow, Jmeter- Tools used: Report Builder 3.0, Power BI, JIRA, Redmine, Microsoft Visual Studio, Microsoft SQL Server, C#, Selenium… Show more - Learn testing and analysis skills used in business- Utilize Selenium, JMeter tools to build automated testing plans- Good understanding about SDLC and STLC, Defect Life Cycle and Defect Management, - Understanding of Software Testing Principles - Test Strategies and Planning, Automated Testing with Selenium WebDriver, Specflow, Jmeter- Tools used: Report Builder 3.0, Power BI, JIRA, Redmine, Microsoft Visual Studio, Microsoft SQL Server, C#, Selenium WebDriver , NUnit, SpecFlow, HP ALM, Jmeter Show less

Graduate Diploma In Computing (Level 7), Computing, B+

Pursued undergraduate programme i.e Graduate Diploma In Computing(level7) from Unitec in 2009 with focus on Testing and Quality Assurance.

Diploma In Management (Level 5), Business Management, B+

Pursued Diploma in Management (level5) From NZIOS(Auckland) in 2012 with majors in Human Resource management and Business Computing

Engineer’S Degree, Information Technology, 79%

Graduated with Bachelor of Technology in Information Technology in 2008 with main focus on Software Skills. Attended Industrial Training.

High School, Non-Medical, 78%

Passed with Non-medical subjects having strong physics and mathematics,gained 90% marks in mathematics during matriculation exam