Processed customer orders placed online and handled customer enquiries.Provided support and comprehensive product / service information to customers and assisted customers in making purchasing decisions.

Had one-to-one general Chinese tuition,improved students language level from zero based to elementary.Designed and led stimulating games to encourage class participation and learning.Introduced Chinese culture and values to the students.

Provided good all-round customer service and promoted the campaigns and any store sales to customers.Worked on window and shop displays to make them look best and all well organized.Had administration and reception duties around the till area and took cash and card payment behind the till.

Coordinated with 5-person project team including operation counter and assistant and financial managers to act as lead contact for whole sub-branch of the bank to make sure that all customers to be served in a fast way for different needs.Supported customer enquiry by giving clear, accurate information in a friendly, professional and efficient way. Took responsibility by finding resolutions for customers.Liaised with upwards of 50 customers a day in a busy branch of central city. Well managed client complaints.

Handled all counter operations, including personal and company business.Escalated for any exception detected or observed in daily work to minimize potential negative impact on the bank. Preliminary investigated the risk of personal customer accounts such as anti-money laundry, reported and processed upwards 20 suspicious account cases with no further risk for the bank.

Handled generally 2 million cash and over 30 millions cash maximum in daily work.Provided exemplary counter services, including savings, payments, accounting checking and reconciliation reports, asset allocation and financial planning, with a customer satisfaction rate of 99.5%.Expanded customer-base and ranked 1 for onboarding the most customers on financial products including credit cards, commemorative coins; Awarded "Outstanding Staff of the Week" frequently.

Organized personnel files. Collected and classified resumes. Assisted and supported other HR work.