Mandy Nicholson Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, South Dakota, Us

• Operations Analyst in the Mortgage division, including requirements writing, process analysis, design and improvement, on-boarding and training.• Recruited to join the mortgage division start-up team, to drive creation of training content and scalable processes.• Implemented 62 programming cases in 8 major releases during the year, to support the build-out of the LOS and TPO functionality for mortgage. Provided planning, testing, and implementation support.• Created from scratch internal and external Resource Centers using Modern SharePoint pages. Created or updated guides, procedures and training videos for the sites.

Sioux Falls, South Dakota, Us

• Project Management, including project planing, project tracking, risk management, business requirements writing and requirements management.• Established a PMO where none existed previously. • Completed 12 projects in a 14 month period, where I also documented all requirements, planned and executed testing, and provided production support post launch.• Implemented MS Project and PWA as the planning, program and portfolio tool for the enterprise.• Created company wide resource management and capacity management using the data from PWA alongside Power BI. Formed a Resource Management working group and standards for project prioritization.

Las Vegas, Nevada, Us

• Project Manager, including project planning, project tracking, risk management, testing and test management, and communication with senior management• Modernized architecture and remediated security vulnerability as part of an enterprise flagship program for a global leader in the gaming and hospitality industry.• Drove 18 simultaneous projects to design and implement modern, secure solutions to outdated and vulnerable applications, databases, and websites.

London, Gb

• Program manager, including budgeting, cost tracking, resource planning, risk planning, stakeholder management, communication to senior management, and project management. • All programs were run using Agile principles and scrum principles.• Steered and released $3.4M portfolio for U.S. contact centers and branches, providing 5K users with cutting-edge technologies such as document eSignature, Teller Cash Recyclers, Dip & Pin devices, Customer screen sharing, and chat enhancements.• Utilized expertise of Agile Scrum to formulate Adobe based digital document system which added more than 1K eSignature users, slashed document time from 357% to 215%, and averaged 7.6K monthly agreements in 2018.• Initiated high availability environment for teller cash recyclers resulting in decreased device downtime and improved transaction cycle time.• Scrutinized budget and eliminated charges for equipment no longer in use, resulting in cost savings of $260K.• Instrumental in planning $4M to $6.8M budget, projects, and run-the-bank activity in 2018 and 2019.

London, Gb

In this role, I developed and launched the Oracle Fusion enterprise resource system (ERP) for 3K users in 42 countries, providing them with leading-edge financial and accounting systems. I delivered a hands-on management of year-long $1.6B cloud technology solution project from development through execution, employing expertise of Agile Scrum to complete on-time and within budget while achieving quality standards and project goals. I established and managed project plans, budgets, and schedules, and led large teams, monitoring quality of project deliverables to ensure satisfaction. I also generated reports and facilitated meetings with C-level executives to communicate progress and finalize recommendations. I facilitated the supplier network on-boarding assuring alignment with program and project requirements. My achievements include:• Project management, resource management, risk management, implementation management, stakeholder management, testing and test management, and communication with senior management.• The entire program was run as an Agile Release Train, with Agile principles and Scrum practices.• Revived previously failing supplier network work stream.• Directed roll-out of Fusion Expense function, Oracle Financials, and Procurement (ERP), successfully establishing UK ServCo and on-boarding 50K users.• Integrated cloud-to-cloud Procurement Supplier Network Procure to Pay (P2P) into Fusion, enabling digitized purchase orders and invoices for 7K UK suppliers.

London, Gb

In this position, I modernized project management, budgeting, and collaboration functions for this global IT organization with 2K FTE spanning 50+ countries. I administered global operations cost planning and global vendor cost management, tracked $500M IT project budget monthly, and notified finance department of discrepancies allowing them to make changes for increased billing accuracy. I controlled the end-to-end design, delivery, and rollout of a medium-to-large scope, global SharePoint implementation project, replacing older Lotus databases for enhanced functionality. I applied project management tools such as MKS for requirements management and CA Clarity for resource management ensuring maximum efficiency and productivity. I also identified project risks, and communicated with key players and project teams to facilitate timely resolution of issues. My accomplishments include:• Project management, including project planning, project tracking, risk management, budgeting, cost management, stakeholder management, and communication with senior management.• Initiated first-ever global operating plan for CIO of HSBC Corporate Function.

London, Gb

Additional experience as Senior Manager of Technology Projects and Global Resourcing, IT Project Manager for Business Systems, Collections Manager, and Collector for HSBC.

Mba, Finance

Bachelor Of Science, Management