● Responsible for setting up the Guest Relations team for both Los Angeles and Las Vegas which included building all reservations books and training all reservationists, hosts, and maitre d’s● Engaged in all phone requests for high call volume restaurants

Propelled drink sales for the acclaimed and sold out magic show, ‘The Magician’ at The NoMad Hotel. I also managed all guest emails for this show regarding show questions, ticket sales, and complaints

● Leader of the reservations department and front door team(maitre d’s and hosts) when we achieved #3 restaurant in the world according to San Pelligrino ‘The World’s 50 Best’● Maximized guest and cover counts on OpenTable by constant manipulation of the reservation book and active waitlist recruitment● Responsible for payroll and managing overtime for dining room staff including over 50 employees● Engaged in all guest complaints to achieve customer success

Server/BackServer at Maialino NYC. A Danny Meyer Restaurant.