Mandy Lay Jones, Pmp, Csm, Psm Email & Phone Number

United States

Birmingham, Alabama, United States

• Served as Project Manager for the Wire Payments PAYPlus to Dovetail project which replaced the existing wire payments system with a new Fiserv wire payments platform called Dovetail.
• Managed the budget for a multi-million dollar vendor-based project.
• Approved contractor hours by verifying the hours entered by the contractor matched the amount billed on the invoice, and procured new contractors for the work to be completed.
• Renewed vendor contracts, and worked with procurement to negotiate the amounts quoted on the provided Statement of Work.
• Hosted Bi-Weekly stakeholder meetings for project updates and stakeholder questions.
• Led the Scrum Team through development of an implementation plan detailing the steps required for Go-Live with the Dovetail system.

Birmingham, Alabama Area

• Facilitated all Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective), and made sure the set time box for each ceremony was followed.
• Worked with dependency teams to schedule any work needed prior to the Sprint, and verified the work was completed prior to the Sprint start date.
• Managed the Sprint and all Sprint work through JIRA.
• Facilitated white-boarding sessions with the Development team for story creation.
• Created dashboards & filters in JIRA in order to promote transparency.
• Assisted the Product Owner with prioritization of the backlog.

Birmingham, Alabama

• Created flow charts and mock-ups of new features and enhanced existing features, and performed gap analysis based on these flow charts.
• Created all requirements and designs for the Online Account Origination Deposits Team based on Product Owner high-level requirements.
• Translated Stakeholder and Product Owner requirements into User Stories in JIRA using ATDD methodology.
• Presented User Stories to Legal and Compliance partners to obtain the necessary approvals prior to beginning development.

Waltham, Massachusetts (REMOTE EMPLOYEE)

• Trained the support team on all changes associated with system upgrades.
• Produced release notes for company-wide distribution.
• Designed and created electronic forms based on physician requirements.
• Managed all Tier 3 support for all clinical applications.
• Gathered enhancement requirements from super-users based on pain points.
• Created requirements for a custom pharmacy application used for reporting.

Mobile, Alabama Area

• On-site Project Manager for 14 client implementations.
• Conducted on-side workflow evaluations and implementation of software upgrades.
• Coordinated system conversions, and tailored the system according to the client’s needs.
• Managed the financial support call queue

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication

Education record

Activities and Societies: Varsity Women's Soccer Team