Mandy Lay Jones, Pmp, Csm, Psm Email & Phone Number

United States

Birmingham, Alabama, United States

• Served as Project Manager for the Wire Payments PAYPlus to Dovetail project which replaced the existing wire payments system with a new Fiserv wire payments platform called Dovetail.• Managed the budget for a multi-million dollar vendor-based project. • Approved contractor hours by verifying the hours entered by the contractor matched the amount billed on the invoice, and procured new contractors for the work to be completed.• Renewed vendor contracts, and worked with procurement to negotiate the amounts quoted on the provided Statement of Work.• Hosted Bi-Weekly stakeholder meetings for project updates and stakeholder questions. • Led the Scrum Team through development of an implementation plan detailing the steps required for Go-Live with the Dovetail system.• Facilitated weekly calls with our vendor to troubleshoot any identified issues within the application. • Charged with PI (Quarterly) planning and dependency management.• Distributed weekly risk and budget reports to upper management. • Acted as the point of escalation for the Wire Payments team.

Birmingham, Alabama Area

• Facilitated all Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective), and made sure the set time box for each ceremony was followed.• Worked with dependency teams to schedule any work needed prior to the Sprint, and verified the work was completed prior to the Sprint start date. • Managed the Sprint and all Sprint work through JIRA. • Facilitated white-boarding sessions with the Development team for story creation. • Created dashboards & filters in JIRA in order to promote transparency. • Assisted the Product Owner with prioritization of the backlog. • Assigned work to the Business Analysts so stories would always be written and ready for Backlog Refinement. • Calculated and monitored the team velocity using Story Points for Sprint Planning purposes. • Removed and prevented roadblocks that would compromise the Sprint Goal. • Managed deployments for the features that were deemed “Ready to Deploy” by the Product Owner, while also making sure the completed features adhered to the team “Definition of Done”.

Birmingham, Alabama

• Created flow charts and mock-ups of new features and enhanced existing features, and performed gap analysis based on these flow charts. • Created all requirements and designs for the Online Account Origination Deposits Team based on Product Owner high-level requirements. • Translated Stakeholder and Product Owner requirements into User Stories in JIRA using ATDD methodology.• Presented User Stories to Legal and Compliance partners to obtain the necessary approvals prior to beginning development.

Waltham, Massachusetts (Remote Employee)

• Trained the support team on all changes associated with system upgrades. • Produced release notes for company-wide distribution.• Designed and created electronic forms based on physician requirements.• Managed all Tier 3 support for all clinical applications. • Gathered enhancement requirements from super-users based on pain points. • Created requirements for a custom pharmacy application used for reporting. • Implemented monthly changes to medications and forms across 9 environments.

Mobile, Alabama Area

• On-site Project Manager for 14 client implementations. • Conducted on-side workflow evaluations and implementation of software upgrades. • Coordinated system conversions, and tailored the system according to the client’s needs. • Managed the financial support call queue

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication

Education record

Activities and Societies: Varsity Women's Soccer Team