Mandy L. Email & Phone Number

United States

Mountain View, Ca, Us

● Provide high-level, trusted support to the VP of the Gemini User Experience team, managing communications with professionalism, empathy, and efficiency● Proactively manage the executive's calendar and travel arrangements (domestic and international) to ensure focus on strategic initiatives and business deliverables● Anticipate executive’s needs by understanding business rhythms, prioritizing team tasks, and cascading information effectively● Maintain composure and adaptability while managing multiple priorities and deadlines in a fast-paced environment● Demonstrate exceptional organizational skills and discretion, handling confidential information with meticulous attention to detail● Daily problem-solver, anticipating team needs through critical thinking and strong analytical skills● Foster open communication and alignment of priorities with the executive's direct report team

Seattle, Wa, Us

• Provide high level executive support to Vice President of Recreational & Vocational team; make recommendations on streamlining process and saving time as the business changes; chief of staff with regards to day to day business operations• Management of executive calendar; able to make quick decisions on behalf of executive on continuous calendar changes and priorities• Manage confidential information• Space planning; including working with facilities on tight timelines and change in headcount• Expense reporting• Research, make recommendations and book travel arrangements

Seattle, Wa, Us

• Project management of Starbucks participation at the Launch Party for Specialty Coffee Association Expo, including managing over 50 volunteers executing coffee tasting, virtual reality experience, and food tasting for over two thousand attendees• Conceptualize and execute Starbucks booth at Annual Meeting of Shareholders with over four thousand attendees, including ideation of booth design, sourcing all equipment and supplies, staffing, and sampling plan• Create project plan and manage internal and external teams to create the Starbucks experience booth showcased at 3-day New York Coffee Festival, a customer facing coffee event with 12,000 attendees. Contributed to creation of vision for the booth, local employees to work booth, worked with multiple vendors on: booth build, equipment maintenance, production; negotiated costs and managed budget of over $200k• Coffee lead at four Opportunity Youth Fairs in 2017 and 2018 which bring in over four thousand attendees; management of coffee booth; lead multiple coffee tastings for local community leaders• Management of the Starbucks event space at corporate office including: overseeing facilities, managing schedule and budget, leading monthly coffee workshops offered to employees; managing logistics of large groups requesting coffee workshops and experiences• Build strategy for coffee engagement in the Starbucks Support Center; execute coffee focused events to continually bring our coffee culture forward to employees• Facilitate ideation sessions to deliver inspiring and actionable strategies to meet client’s business challenges

Seattle, Wa, Us

• Provided highly confidential executive administrative support to the Vice President of Global Coffee • Proactively managed executive’s calendar with attention to accuracy, detail and allocation of time and resources; independently rearrange, as appropriate if business initiatives change • Served as point of contact for Global Coffee Organization; actively engage with executive’s direct reports to ensure alignment of team priorities• Work with facilities in planning and organizing team space, maintenance and facilities moves• Prepared expense reports• Researched and booked domestic and international travel arrangements• Provided support to hiring managers for new partner setup and immersion

Seattle, Wa, Us

• Project lead for intake of requests and management of all updates to Store Manuals, including content evaluation and maintaining of source file library Collaborate on organization of operations tools & resources for ease of our store employees. • Led the update of “New Store Opening Guide;” ensured team of 10 cross-functional employees met timelines and updated content; managed short timeline to produce new version according to leadership request.• Regularly sought out by other teams to consult and lead event projects. Recruited by Starbucks Events Team to lead Cup Fund Sale Booth at Partnerfest (August 2015), which generated over $18,000 in revenue for the Cup Fund.

Seattle, Wa, Us

• Supported Vice President and 2 Directors, as well as team support• Worked w/highly confidential material w/the utmost professionalism• Budget tracking and collection/submitting of invoices• Facilitated team meetings, including owning/managing agenda• Project management of SWAG track of work• Attended site visits and worked with vendors re logistics of event• Work with venue officials at conference center and Food & Beverage vendor around F&B requirements for 14,000 attendees

Seattle, Wa, Us

• Supported VP and 2 Directors, as well as team support• Procured team conference room; negotiated w/facilities on upgrades to the room at no charge• Worked w/highly confidential material w/the utmost professionalism• Budget tracking and collection/submitting of invoices• Work closely w/Senior Leadership Team on scheduling and decision making against timelines• Facilitated weekly team meetings, including owning/managing agenda• Facilitated site visits; created and managed multiple day schedule• Project management of SWAG track of work; built and lead kitting team of 30 employees to prepare SWAG bags; coordinated delivery to 2,200 attendees at 9 hotel locations*** Results: Cost savings of over $15,000 in getting donated SWAG through relationships w/merchandise team; overall savings of over $30,000 against SWAG budget• Worked directly w/Washington State Convention Center on team and vendor needs*** Promoted to project specialist while in role

Seattle, Wa, Us

Repeatedly promoted during 10 plus-year tenure with Klein & Wilson, culminating in responsibility for coordinating all office functions and supervising a team of administrative professionals.Legal Assistant, Administrative Assistant, Office Manager, Paralegal.

Bachelor Of Arts, Sociology

Education record