Mandy Long Email & Phone Number

Cape Town Area, South Africa

Responsible for managing the account base at a local telecoms company• Accountable for the overall performance of all customer accounts, act as the key point of contact for clients. • Responsible for project managing the onboarding of new customers, develop project plans, co-ordinate account activities with back office and predict and mitigate issues• Managed customer communications through the lifecycle of the account, including account meetings and reporting• Liaised with new and existing clients to ensure they are satisfied with the service. Acted as the voice of the customer to the internal organisation, escalated and resolved issues, provided account feedback• Responsible for soliciting customer feedback and collaborating with back office and delivery teams to improve satisfaction metrics and ensure customer retention.

Cape Town Area, South Africa

Responsible for managing a number of national events across the annual horse racing calendar. Produced high quality race days resulting in a higher quality customer proposition and increased attendee revenue• Managed events within agreed budgets and deadlines, established and managed project plans, coordinated temporary staff both onsite and pre show and managed on site issues.o Responsible for the overall look and feel of events. Oversaw event build outs, including temporary marquee and stage structures, floorplans, signage and décor • Managed event budgets and identified solutions to budget limitations where necessary.o Negotiated with suppliers, including food and beverage and entertainment providers, to ensure best prices without compromising on quality • Liaised with contractors and suppliers to ensure customer requirements were met, ensuring they delivered to plan and negotiated KPIs to track, and continually improve, performance• Oversaw registration and accreditation, acted as a point of contact for VIP guests and oversaw attendee communications• Liaised across customers, internal stakeholders and organisation management. Actively managed messaging and expectations and achieved resolution in areas of conflict• Implemented health and safety policy on event days. Ensured compliance to H&S policies and procedures by regular onsite checks and clear communications to staff and customers• Provided pre event updates and post event management reports

Cape Town Area, South Africa

Sales Consultant- Strategic Sponsorship• Identified opportunities to transform associated race day events by developing new sponsorship opportunities• Identified and converted sales leads including securing a new R500,000.00 sponsor for an inaugural charity race day• Worked diligently with customers to ensure ROI met expectations, provided feedback to management and resolved issues• Collaborated with marketing operations team to ensure client briefs were clearly communicated and realised within budget.• Identified and realised avenues to revenue outside of key race days including draw days• Maintained long term relationships with established sponsors and negotiated long term revenue commitments.

Cape Town Area, South Africa

• Responsible for office administration activities including payroll, supplier management and client communications• Nurtured long term client relationships and acted as a key point of contact for the business• Managed 50 operational staff

Cape Town Area, South Africa

• Responsible for developing and implementing effective sales and marketing strategies to maximise all sales opportunities and grow market share• Identify, respond and solve business issues for customers and provide win-win solutions that add value. • Management of 6 staff